Physicians' Communication Style and Patient Satisfaction

Buller, Mary Klein; Buller, David B.

doi:10.2307/2136791

Cited by 414 publications

(290 citation statements)

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“…More specifically, our study found the differentiation between 'socio-emotional' and 'task-focused' talk to be important, with both patients and nurse specialists working together more than patients and physicians to 'build a relationship'. Whilst no other RIAS studies have compared nurse specialist and physician consultations, similar dimensions have been identified in other research on communication in healthcare settings: for example, 'biopsychosocial' versus 'biomedical' communication [28] and 'affiliation' versus 'control' [29,30].…”

Section: Why Is Communication Important?mentioning

confidence: 80%

A multi-centre study of interactional style in nurse specialist- and physician-led Rheumatology clinics in the UK

Vinall‐Collier

Madill

Firth

2016

International Journal of Nursing Studies

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Please cite this article as: Vinall-Collier, K., Madill, A., Firth, J.,A multicentre study of interactional style in Nurse Specialist-and Physician-led Rheumatology Clinics in the UK, International Journal of Nursing Studies (2016), http://dx.doi.org/10. 1016/j.ijnurstu.2016.02.009 This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting proof before it is published in its final form. Please note that during the production process errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.

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Section: Why Is Communication Important?mentioning

confidence: 80%

A multi-centre study of interactional style in nurse specialist- and physician-led Rheumatology clinics in the UK

Vinall‐Collier

Madill

Firth

2016

International Journal of Nursing Studies

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“…Female physicians differ in their communication style from male physicians in very much the same way the sex difference is evident in the normal population. Roter et al [3] showed in their meta-analysis that although there is no difference in the amount of information given to patients between female and male www.elsevier.com/locate/pateducou Patient Education and Counseling 68 (2007) [16][17][18][19][20][21][22] physicians, female physicians have more positive talk (e.g., reassurance, encouragement), show more partnership building behaviors (e.g., eliciting rationale for visit and shared decision making), ask more psychosocial questions (e.g., how the disease affects the patient's daily activities), and focus more on emotions (e.g., empathy, eliciting patient concerns).…”

Section: Physician Sex and Physician Communicationmentioning

confidence: 99%

Disentangling physician sex and physician communication style: Their effects on patient satisfaction in a virtual medical visit

Mast¹,

Hall²,

Roter³

2007

Patient Education and Counseling

138

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Objective: The present study aimed to investigate the effect of physician sex and physician communication style on patient satisfaction. In real medical visits, physician sex and physician communication style are confounded variables. By using the virtual medical visit paradigm, we were able to disentangle the two variables and study their separate and/or joint effects on patient satisfaction. Method: In an experimental design, analogue patients (167 students) interacted with a computer-generated virtual physician on a computer screen. The patients' satisfaction during the visit was assessed. Results: Depending on the sex composition of the dyad, physician communication style affected analogue patients' satisfaction differently. For instance, in male-male dyads, physician communication style did not affect the patients' satisfaction, whereas in female-female dyads, analogue patients were more satisfied when the physician adopted a caring as opposed to a non-caring communication style. Conclusion: Sex of the physician and sex of the patient moderate how different physician communication styles affect patient satisfaction. In particular, a female-sex role congruent communication style leads to higher patient satisfaction when women see a female physician. Practice implications: Physician communication training cannot be one size fits all. Rather female and male physicians should obtain different training and they need to be made aware of the fact that female and male patients harbor different expectations toward them. #

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“…With respect to the patient, patient satisfaction with the medical encounter is assumed to be directly related to physicians' communication style (Klein Buller & Buller, 1987). Supposing that family doctors' nutrition communication style has an effect on patient satisfaction too, they might adapt to the patients' nutrition communication style.…”

Section: Adaptation Of Style: Family Doctors As Chameleonsmentioning

confidence: 99%

“…When doctors used an informational communication style, patients expressed more overall satisfaction (Roter et al, 1997). Affiliative communication styles were related positively to patients' satisfaction, whereas dominant communication styles had a negative relationship with satisfaction (Klein Buller & Buller, 1987). Research on doctor-patient communication reveals that the majority of doctors used only one communication style in most of their consultations (Roter et al, 1997).…”

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confidence: 99%

Nutrition communication styles of family doctors: results of quantitative research

et al. 2005

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Objective: To assess the nutrition communication styles of Dutch family doctors and in particular to assess its psychosocial and sociodemographic correlates. Design: A cross-sectional study in which a representative sample of 600 Dutch family doctors completed a questionnaire. Setting: The survey was conducted in October and November 2004 in the Netherlands. Subjects: A total of 267 family doctors completed the questionnaire (response rate 45%). Methods: Principal component factor analyses with varimax rotation were performed to construct factors. Cronbach's a was used as an index of reliability. Our hypothetical model for nutrition communication style was tested using multiple regression analysis, combining the forward and backward procedures under the condition of the same results. Results: Many family doctors felt at ease with a motivational nutrition communication style. The main predictor for motivational nutrition communication style was task perception of prevention (26%). Some individual and environmental correlates had an additional influence (explained variance 49%). Other styles showed explained variances up to 57%. The motivational style was the best predictor for actual nutrition communication behaviour (35%), while the confrontational style was the best predictor for actual nutrition communication behaviour towards overweight (34%). Conclusions: In contemporary busy practice, family doctors seem to rely on their predominant nutrition communication style to deal with standard situations efficiently: for the majority, this proved to be the motivational nutrition communication style. Moreover, family doctors used a combination of styles. This study suggests that family doctors behave like chameleons, by adapting their style to the specific circumstances, like context, time and patient. If family doctors communicate about nutrition in general, they select any of the five nutrition communication styles. If they communicate about overweight, they pick either the confrontational or motivational style. Sponsorship: Dutch Dairy Association. (Street, 2002). When doctors used an informational communication style, patients expressed more overall satisfaction (Roter et al, 1997). Affiliative communication styles were related positively to patients' satisfaction, whereas dominant communication styles had a negative relationship with satisfaction (Klein Buller & Buller, 1987). Research on doctor-patient communication reveals that the majority of doctors used only one communication style in most of their consultations (Roter et al, 1997). This leaves the question whether doctors used only one communication style or a combination of communication styles. European Journal of Clinical Nutrition*Correspondence: SME van Dillen, Communication Management, PO Box 8130, 6700 EW Wageningen, The Netherlands. E-mail: sonja.vandillen@wur.nl Guarantor: S van Dillen. Contributors: All authors were participants of the project group of the project called 'Nutrition Education through Health Professionals'. They were all involved i...

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Physicians' Communication Style and Patient Satisfaction

Cited by 414 publications

References 38 publications

A multi-centre study of interactional style in nurse specialist- and physician-led Rheumatology clinics in the UK

A multi-centre study of interactional style in nurse specialist- and physician-led Rheumatology clinics in the UK

Disentangling physician sex and physician communication style: Their effects on patient satisfaction in a virtual medical visit

Nutrition communication styles of family doctors: results of quantitative research

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