Physician behavioral adaptability: A model to outstrip a “one size fits all” approach

Carrard, Valérie; Mast, Marianne Schmid

doi:10.1016/j.pec.2015.07.028

Cited by 19 publications

(18 citation statements)

References 31 publications

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“… 13 One of the key elements defining patient-centred doctor-patient communication is that doctors adapt their communication style to each patient’s preferences. 14 The intercultural communication style of doctors could be seen as a combination of generic patient-centred communication skills and specific intercultural communication skills. 6 , 15 Besides, a recent literature review of Degrie et al mentioned the joined responsibility for intercultural communication of the patient and the caregiver, where non-verbal communication, the social dimension and cultural sensitivity of communication play a role.…”

Section: Introductionmentioning

confidence: 99%

Intercultural communication through the eyes of patients: experiences and preferences

Paternotte¹,

Dulmen

Bank³

et al. 2017

Int J Med Educ

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ObjectivesTo explore patients’ preferences and experiences regarding intercultural communication which could influence the development of intercultural patient-centred communication training.MethodsThis qualitative study is based on interviews with non-native patients. Thirty non-native patients were interviewed between September and December 2015 about their preferences and experiences regarding communication with a native Dutch doctor. Fourteen interviews were established with an interpreter. The semi-structured interviews took place in Amsterdam. They were focused on generic and intercultural communication skills of doctors. Relevant fragments were coded by two researchers and analysed by the research team by means of thematic network analysis. Informed consent and ethical approval was obtained beforehand.ResultsAll patients preferred a doctor with a professional patient-centred attitude regardless of the doctor’s background. Patients mentioned mainly generic communication aspects, such as listening, as important skills and seemed to be aware of their own responsibility in participating in a consultation. Being treated as a unique person and not as a disease was also frequently mentioned. Unfamiliarity with the Dutch healthcare system influenced the experienced communication negatively. However, a language barrier was considered the most important problem, which would become less pressing once a doctor-patient relation was established. ConclusionsRemarkably, patients in this study had no preference regarding the ethnic background of the doctor. Generic communication was experienced as important as specific intercultural communication, which underlines the marginal distinction between these two. A close link between intercultural communication and patient-centred communication was reflected in the expressed preference ‘to be treated as a person’.

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Section: Introductionmentioning

confidence: 99%

Intercultural communication through the eyes of patients: experiences and preferences

Paternotte¹,

Dulmen

Bank³

et al. 2017

Int J Med Educ

View full text Add to dashboard Cite

show abstract

“…The PBA model proves how physicians infer the preferences of patients and adapt their interactions from one patient to another. The study proves that the patients will benefit from better results if their physicians present this behavior adaptability rather than an approach "of unique dimensions" [34] because patients appreciate more the care providers who treat them as an individual [30].…”

Section: Introductionmentioning

confidence: 81%

Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time

et al. 2021

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Introduction: Patient satisfaction represents an essential indicator of the quality of care in the medical recuperation sector. This study aimed to identify the degree of satisfaction in patients who benefit from medical recuperation services in one private clinic from Romania and the factors that played a part in this respect. Method: An online questionnaire was completed by 105 patients of a private clinic in the period immediately following the opening of the clinic after the quarantine period due to COVID-19. The following concepts were measured: general satisfaction with clinical recuperation services (SG), physician’s behavior (PB), the impact of interventions on the state of health (IHI), modern equipment (ME), and the intention to return to the clinic (IRC). Based on a linear regression model, the impact of PB, IHI, ME, and IRC variables on general satisfaction (SG) was established. Results: The study results confirm the data from studies carried out in different sociocultural contexts in ordinary time, where physician behavior is the most crucial factor in patients’ satisfaction. Therefore, we can say that the physiotherapist’s behavior has an essential role in determining the patients’ satisfaction both in ordinary time and in COVID-19 time. The data in this study reflect the fact that satisfaction with the services offered by a medical recuperation clinic is a predictor for using the services in the future. Still, our study reflects a moderate relationship in intensity.

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“…Expectationconfirmation theory posits that satisfaction increases if a person's expectations are met ( Jiang & Klein, 2009). In a social interaction, if people can accurately assess the other person's needs, intentions, emotions, preferences, or personality (i.e., demonstrate interpersonal accuracy), they possess the prerequisite to adapt their behavior accordingly (Carrard & Schmid Mast, 2015).…”

Section: Behavioral Adaptabilitymentioning

confidence: 99%

The Impact of Interpersonal Accuracy on Behavioral Outcomes

Mast

Hall

2018

Curr Dir Psychol Sci

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Interpersonal accuracy, the ability to correctly assess other people’s states or traits, has been studied for over 60 years, and many correlates have been uncovered. Furthermore, theorists routinely propose that having this kind of skill matters for social and workplace outcomes. However, much of the empirical work concerned with interpersonal accuracy does not directly address real-life outcomes for people who have, or lack, this skill. The present article summarizes literature pointing to behavioral correlates of interpersonal accuracy and illustrates when and why interpersonal accuracy is related to favorable interaction outcomes. There seems to be no specific behavior associated with high interpersonal accuracy. Instead, interpersonal accuracy seems to foster behavioral adaptability, the ability to change one’s behavior to match the expectations of the social interaction partner. This behavioral adaptability might be responsible for the positive interaction outcomes related to interpersonal accuracy. We illustrate the mechanism and boundary conditions underlying and framing how interpersonal accuracy affects interaction outcomes and discuss future directions in research on interpersonal accuracy.

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Physician behavioral adaptability: A model to outstrip a “one size fits all” approach

Cited by 19 publications

References 31 publications

Intercultural communication through the eyes of patients: experiences and preferences

Intercultural communication through the eyes of patients: experiences and preferences

Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time

The Impact of Interpersonal Accuracy on Behavioral Outcomes

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