“…Here, e-WOM means the quick spreading of information with the help of IM platforms (Kim and Shin, 2015; Dimitropoulos et al , 2019; Chaudhuri et al , 2020; Kar et al , 2021). Information of a crime is spread through e-WOM, and IM users sometimes become overemotional when they see that and they cause another crime, such as mob lynching (Choi et al , 2012; Ferreira, and Franco, 2019; Ghosh et al , 2020a; Harris, 2020). Information spread though e-WOM may be completely unverified, wrong or at least it may be inappropriate (Choliz, 2012).…”