Photocopier Industry: At the Forefront of Servitization

Abstract

The photocopier industry is undoubtedly one of the forerunners of servitization. The original equipment manufacturers (OEMs) of photocopiers, such as Xerox, pioneered the implementation of servitized business models and, over time, have developed considerable system-integration, application-development and consulting capabilities. Today, these companies integrate print needs within total ICT solutions and compete against system integrators, consulting firms and software vendors in a large, diverse and growing document management market. This chapter provides a state of the art analysis of servitization phenomenon in the industry as well as a retrospective analysis of its evolution. The chapter ends with a discussion of managerial implications.

Review of sustainable service-based business models in the Chinese truck sector

“…Finally, we added one book , four book chapters (Nieuwenhuis & Wells, 2003;Radgen, 2014;Visintin, 2014;Gaiardelli et al, 2014b) as well as four journal articles (Firnkorn & Müller, 2012;Wells & Orsato, 2005;Meier et al, 2010;Sundin & Bras, 2005) which were traced back from previous literature reviews but our search process failed to extract them. At the end of this process, our sample contained 22 studies.…”

“…Compared to the automotive sector, the servitization of the capital goods sector is more advanced and five use-oriented or result-oriented business models belong to our sample as described in Table 8 and Table 9 Meier et al, 2010;Sundin & Bras, 2005;Visintin, 2014;Radgen, 2014). Meier et al (2010) emphasize on the internal resources and capabilities required to offer "Industrial Product-Service Systems'', IPS 2 but there is limited information on the key partners and distribution channels involved in this business model.…”

“…However, the study does not describe the key resources necessary to successfully deliver these offerings. The photocopier industry is a forerunner of servitization (Visintin, 2014). The literature on servitization frequently refers to the company Xerox and its transformation from a product-centric business model to a result-oriented PSS business model commonly named 'Pay per print' model (Visintin, 2014).…”

“…The photocopier industry is a forerunner of servitization (Visintin, 2014). The literature on servitization frequently refers to the company Xerox and its transformation from a product-centric business model to a result-oriented PSS business model commonly named 'Pay per print' model (Visintin, 2014). Yet, distribution channels, key partners, key resources and cost structure are not described in Visintin's case study.…”

“…Existing PSS business models adopted by industrial or office equipment manufacturers are partially described in the literature but their analysis can still help to learn how to develop a sustainable result-oriented PSS business model in the truck sector. In the five articles related to the capital goods sector Meier et al, 2010;Sundin & Bras, 2005;Visintin, 2014;Radgen, 2014), authors emphasize the need to carefully understand customer expectations in order to design an attractive value proposition. The portfolio of result-oriented services integrated in the PSS should provide solutions which evolve over time to fulfil the variety of business customers' needs (Meier et al, 2010;Visintin, 2014).…”