Pharmacist Behavior Changes Following a Medication Counseling Training Program Targeting Teach-Back and Plain Language

Hager, David; Hartkopf, Katherine; Margolis, Amanda; Martin, Beth A.

doi:10.24926/iip.v7i1.418

Cited by 6 publications

(6 citation statements)

References 23 publications

(20 reference statements)

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“…Lesson 2 outlined how these skills could be incorporated when communicating with adolescents using the four guiding principles of Motivational Interviewing, which are Resist the righting reflex, Understand, Listen and Empower: RULE . In lesson 3, the art of providing clinical information and asking patients to explain their understanding of this was described via the Teach‐Back Method …”

Section: Methodssupporting

confidence: 70%

“…open‐ended questioning) and established techniques (i.e. Motivational Interviewing and the Teach‐Back Method that were already incorporated into the non‐paediatric‐specific curriculum of the three pharmacy schools. The workshop consisted of two online modules (available at: https://apps.media.unc.edu/pharmalliance/#!/home) and an in‐person tutorial utilizing a flipped classroom approach.…”

Section: Methodsmentioning

confidence: 99%

“…[19] In lesson 3, the art of providing clinical information and asking patients to explain their understanding of this was described via the Teach-Back Method. [16] The in-person tutorial was accompanied by a tutor's guide, which emphasized the importance of summarizing key points and clarifying questions concerning the online content. The tutor's guide also provided suggestions to guide role-plays, where communication techniques outlined in the online content could be practiced amongst students during the in-person tutorial.…”

Section: Workhop Structurementioning

confidence: 99%

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Preparing pharmacy students to communicate effectively with adolescents

Gilmartin‐Thomas

Sleath

Bailey

et al. 2019

International Journal of Pharmacy Practice

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Objectives To develop an elective workshop designed to equip pharmacy students with skills to effectively communicate with adolescents. To conduct preliminary evaluation of the workshop to assess its impact on pharmacy student perceived confidence and knowledge relating to the importance of adolescent counselling and counselling techniques. Methods Academics from three universities in three countries collaborated on the workshop development and evaluation. The workshop structure was designed upon the foundations of communication best practices and established techniques, and it consisted of two online modules and an in‐person tutorial. Pharmacy students undertaking a 4‐year Bachelor, Master or Doctor of Pharmacy degree from all three participating universities evaluated the workshop via pre‐ and post‐questionnaires. Key findings A total of 81 pharmacy students volunteered to attend and evaluate the workshop. Of these 81 students, 31 completed paired pre‐ and post‐questionnaires, 44 students completed unpaired questionnaires and six students were lost to follow‐up. Of the paired pre‐ and post‐questionnaires, students were mostly female (67.7%) with an average age of 24.9 years (standard deviation, SD = 5.6) and were in the first (32.3%), second (16.1%) or third (51.6%) year of their pharmacy programme. Over 80% of students somewhat or strongly agreed that the workshop made them feel more comfortable speaking with young people in pharmacy settings. Mean (SD) perceived confidence (pre = 21.7 (4.0) and post = 24.9 (4.5)) and knowledge scores (pre = 5.2 (1.5) and post = 6.6 (1.6)) significantly improved after undertaking the workshop. Conclusions The workshop increased pharmacy student perceived confidence and knowledge relating to the importance of adolescent counselling and counselling techniques.

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Section: Methodssupporting

confidence: 70%

Section: Methodsmentioning

confidence: 99%

Section: Workhop Structurementioning

confidence: 99%

See 1 more Smart Citation

Preparing pharmacy students to communicate effectively with adolescents

Gilmartin‐Thomas

Sleath

Bailey

et al. 2019

International Journal of Pharmacy Practice

View full text Add to dashboard Cite

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“…The Agency for Healthcare Research and Quality (AHRQ) health literacy toolkit provides evidence‐based guidance for health care professionals aimed at simplifying communication and confirming comprehension for all patients 52 . Key communication strategies suggested in the toolkit that are fully applicable in the telehealth environment include providing a warm greeting; maintaining appropriate eye contact; actively listening; using plain, nonmedical language; slowing the pace of information delivery; limiting content; using patient demonstrations; using the teach‐back method; repeating key points; using graphics; inviting patient participation; and encouraging questions 52,53 …”

Section: Engaging In Telehealth Education and Trainingmentioning

confidence: 99%

Telehealth and technological applications in patient‐centered care: Implications for pharmacy learners and clinical pharmacists

Badowski

Bente

Davis

et al. 2021

J Am Coll Clin Pharm

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Telehealth has emerged as an essential health care delivery modality to improve patient access to health care and allow providers to meet their patients' health care needs. It is imperative that pharmacy learners and clinical pharmacists have the requisite knowledge and skills to comfortably deliver patient‐centered care via telehealth with devices, software, digital therapeutics, wearables, and other technological applications. This manuscript supplements the existing ACCP resources on this subject, educates clinical pharmacists on the rapidly advancing field of telehealth and its available technologies, and summarizes methods for training current and prospective clinical practitioners.

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“…16 Therefore, continuous professional development and pharmacists' involvement in special training programs like medication counseling programs can improve pharmacists' knowledge and pharmacistpatient counseling skills. 17 Finally, the main strategy to overcome counseling barriers such as lack of patient's interest and time is to promote public education regarding their medical conditions. This might improve patients' communication skills by changing their mindset.…”

Section: Providersmentioning

confidence: 99%

Nature and extent of counseling practice in community pharmacies in Sulaimani city, Iraq: A cross-sectional study

Hamasalih

Nitham

2021

Zanco J. Med. Sci.

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Background and objective: Community pharmacists play an important role in the best use of drugs and in improving patient outcomes. Evidence demonstrates that pharmacists' counseling improves the quality of life, clinical outcomes, and drug and disease knowledge and reduces the utilization of health services. This study aimed to investigate the nature and extent of counseling practices of community pharmacists in community pharmacies in Sulaimani region of Kurdistan, Iraq. Methods: A cross-sectional survey was conducted in community pharmacies in Sulaimani city, in a one-month duration from November to December 2020. The sample size was 100 community pharmacies, which were selected randomly. The data were stored and analyzed using Excel 2016 and expressed as frequencies and percentages. Results: According to the completed questionnaires, about 78.8% of pharmacists would do counseling spontaneously each time they dispense any drug. Only 61% of the pharmacists would ask the patients if they understood what was said during their communication to assess the understanding of advice given to their patients. The most common barrier observed during patient counseling was the patient's lack of time. Conclusion: This study indicates that community pharmacists counsel the patients in an appropriate way. They provide information orally and in written form. However, further research is needed to evaluate the quality of patient counseling by using different methods like pseudo-patient methodology to gain real counseling data. Keywords: Counselling; Community pharmacist; Community pharmacy; Counselling barriers.

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Pharmacist Behavior Changes Following a Medication Counseling Training Program Targeting Teach-Back and Plain Language

Abstract: Disclosure: This author has no actual or potential conflicts of interest. Abstract

Cited by 6 publications

References 23 publications

Preparing pharmacy students to communicate effectively with adolescents

Preparing pharmacy students to communicate effectively with adolescents

Telehealth and technological applications in patient‐centered care: Implications for pharmacy learners and clinical pharmacists

Nature and extent of counseling practice in community pharmacies in Sulaimani city, Iraq: A cross-sectional study

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