Persuasive technology for sustainable workplaces

Abstract

This forum presents innovative thought, design, and research in the area of interaction design and environmental sustainability. We explore how HCI can contribute to the complex, interdisciplinary efforts to address sustainability challenges. ---Elaine M. Huang, Editor

A systematic literature review on persuasive technology at the workplace

“…(2014) 22 • • • • • • Lockton et al. (2014) 28 • • • • • • Hamari and Koivisto (2015) 18 • • • • • Robson et al. (2015) 14 • • Filippou et al.…”

“…The UK government’s Department of Energy and Climate Change introduced PT and some gamification mechanics to make workplaces more sustainable and succeeded, e.g., in decreasing the size of office space by encouraging employees to move into a common office space at night. 28 Another case study illustrates approaches to improve productivity, spirit, and engagement at work of customer service agents by introducing gamification into SAP Service OnDemand. 26 An analysis of the results of PT and gamification in call centers explores why the latter work or do not work there.…”

“…Just because a PT is successful in gamified spaces does not mean that the same technology will be equally accepted and treated in other spaces. For gamification mechanics 14 , 25 , 28 , 30 to be experienced as a fun way to work, all employees need to be willing participants. 15 …”

“…Just because a PT is successful in gamified spaces does not mean that the same technology will be equally accepted and treated in other spaces. For gamification mechanics 14,25,28,30 to be experienced as a fun way to work, all employees need to be willing participants. 15 Positive incentives are much more common than negative incentives A key aspect for the application of PT in the workplace is to cause desired employee behavior.…”

Social norms in digital spaces: Conflict reports and implications for technology design in the teleworking context

“…Examples of persuasive design concepts in the work domain from previous research cover a wide field of applications and behavioral goals, such as sustainable behavior at the workplace (e.g., Lockton et al. 2014 ), motivating employees in the health sector to improve their habits of recording patient sessions (Selassie et al. 2017 ), or a positive work attitude and commitment to the organization’s ideals, visions and mission (Nkwo 2019 ).…”