Perspectives on Mental Health Digital Platforms: A Usability Study with Ergonomics Design Students

Abstract

The prevalence of mental health issues has reached alarming levels globally. In response, the integration of technology in mental health care, particularly through mental health apps, has emerged as a promising frontier for delivering scalable and accessible therapeutic interventions. However, the effectiveness of these apps is contingent upon their usability. This study explores the critical link between the usability of mental health apps and their efficacy in managing mental health symptoms. Focusing on university students, the research investigates how usability influences user experience, engagement, and adherence to mental health interventions. It also examines the role of usability in reducing barriers to seeking professional help and the variations in usability perceptions. Through a usability study of a mental health app pilot platform, this research seeks to provide actionable insights for future design and development, emphasizing the need for user-friendly interfaces that effectively support mental health outcomes. The findings aim to contribute to the broader understanding of digital mental health interventions and their role in addressing the escalating mental health crisis.