“…2 For Academic Medical Centers (AMCs), this fissure is often larger than for smaller community hospitals due to their larger size, relative immutability and complexity, location within dense, diverse, and disparate urban communities, and having a large component of commuter staff and faculty who do not reside in the surrounding community. 3 An important consequence of this latter characteristic is that providers' and staff members' knowledge of their patients and the communities in which their patients live comes almost exclusively from personal experience in the hospital setting with the most vulnerable and ill. 2,3 The health of patients from these urban communities is subject to many social determinants of health (SDoH), such as lack of resources, limited access to providers, and low health literacy levels resulting in poorer health outcomes. 4 Students and faculty at AMCs are familiar with these patients, who, due to the effect of these SDoH, are often labeled or treated as Bnon-compliant 5 ,^Bsuper-utilizers 6,7 ,^or Bfrequent flyers 8^.…”