Persons with disability perception of facilities management service quality: hospital buildings in Malaysia

Awang, Nik Azimatolakma; Chua, Shirley Jin Lin; Ali, Azlan Shah; Au-Yong, Cheong Peng; Naicker, Amaramalar Selvi; Yuliawiratman, Brenda Saria

doi:10.1108/ijhcqa-08-2020-0165

Cited by 4 publications

(5 citation statements)

References 33 publications

(48 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The NMA reports that nearly 2,000 physicians emigrate to the country in another dimension. The specific number of doctors well-trained in Nigeria and presently practising in the UK soared higher astronomically between July 2020 and May 2021, ranking Nigerian doctors the third greatest in the United Kingdom (Awang et al , 2021). In 2020, a Nigerian physician's most considerable earnings per month were US$1,365.…”

Section: Introductionmentioning

confidence: 99%

Personnel brain-drain syndrome and quality healthcare delivery among public healthcare workforce in Nigeria

Akinwale

George

2022

AGJSR

View full text Add to dashboard Cite

PurposeThe mass exodus of the professional healthcare workforce has become a cankerworm for a developing nation like Nigeria, and this worsens the already depleted healthcare systems in underdeveloped nation. This study investigated the rationale behind medical workers' brain-drain syndrome and the quality healthcare delivery in the Nigerian public healthcare sector.Design/methodology/approachTo stimulate an understanding of the effect of the phenomenon called brain drain, the study adopted a diagnostic research design to survey the public healthcare personnel in government hospitals. The study administered a battery of adapted research scales of different measures to confirm the variables of interest of this study on a probability sampling strategy. The study surveyed 450 public healthcare sector employees from four government hospitals to gather pertinent data. The study used a structural equation model (SEM) and artificial neural networks (ANNs) to analyse the collected data from the medical personnel of government hospitals.FindingsThe findings of this study are significant as postulated. The study discovered that poor quality worklife experienced by Nigerian medical personnel was attributed to the brain-drain effect and poor healthcare delivery. The study further demonstrated that job dissatisfaction suffered among the public healthcare workforce forced the workforce to migrate to the international labour market, and this same factor is a reason for poor healthcare delivery. Lastly, the study discovered that inadequate remuneration and pay discouraged Nigerian professionals and allied healthcare workers from being productive and ultimately pushed them to the global market.Originality/valuePractically, this study has shown three major elements that caused the mass movement of Nigerian healthcare personnel to other countries of the world and that seems novel given the peculiarity of the Nigerian labour market. The study is original and novel as much study has not been put forward in the public healthcare sector in Nigeria concerning this phenomenon.

show abstract

Section: Introductionmentioning

confidence: 99%

Personnel brain-drain syndrome and quality healthcare delivery among public healthcare workforce in Nigeria

Akinwale

George

2022

AGJSR

View full text Add to dashboard Cite

show abstract

“…However, studies on the linkages and impact of physical health conditions and SWD are missing. According to hospital facility management studies, creating an environment that enhances the healing of patients forms a significant challenging aspect of hospital design (Lai and Yuen, 2020; Awang et al ., 2021). These do not differ from studies of Attakora-Amaniampong et al .…”

Section: Literature Reviewmentioning

confidence: 99%

Nature of student housing in Ghana: drivers of physical health condition effects on students living with disability (SWD) in Purpose-Built university housing

Appau,

Attakora-Amaniampong,

Anugwo

2024

View full text Add to dashboard Cite

PurposeProviding student housing designed to support students living with a disability is a global challenge. This study assesses buildings' physical health condition systems and drivers of physical health condition effects on students living with disability (SWD) in purpose-built university housing in Ghana.Design/methodology/approachThe study used quantitative design and methods based on the theory of supportive design premises. Using the partial least square structural equation model, a survey of 301 students living with a physical disability, mild visual disability and mild hearing disability was collected in 225 student housings.FindingsThe study found that insect control and cleaning services are a priority in off-campus building design and management and directly positively affected the sense of control and physical health of SWD. The nature of lightning systems, noise and thermal comfort directly negatively affected SWD disability learning and discomfort.Practical implicationsReviewing and enforcing student housing design drawings at the preliminary development stage by university management is critical. More broadly, physical health systems that control cleaning, noise and thermal comfort are essential for SWD health in student housing.Originality/valueStudies on all-inclusive building designs have consistently focused on lecture theaters and libraries with limited attention on the physical health condition systems in student housing that support the quality healthcare of university campuses. Research on physical health condition systems in student housing is significant for all-inclusiveness and student housing management.

show abstract

“…Echeverri (2021) used an integrative value framework to study value formation for CwD (including co-creation, co-destruction and a mix of both), configuring the practice elements and directionality of such value formations. Next, Awang et al (2021) applied the service quality (SERVQUAL) theory to outline the essential service dimensions that PwD assesses and expects in health-care services. Likewise, Goodrich and Ramsey (2012) used SERVQUAL and attribution theories to highlight the tangible and intangible service elements that affect PwDs’ perceptions of service quality.…”

Section: Developments In the Literaturementioning

confidence: 99%

Navigating services for consumers with disabilities: a comprehensive review and conceptual framework

Tuli,

Srivastava,

Kumar

2023

JSM

View full text Add to dashboard Cite

Purpose Access to services for consumers with disabilities (CwD) has gained increased attention from researchers and service providers in recent years. Consequently, ensuring that services are designed and maintained in a manner that is more inclusive and accessible to CwD has become imperative. However, academic literature is fragmented and thus, this study aims to provide a state-of-the-art synthesis for further theoretical development. Design/methodology/approach This study reviews 77 relevant articles in the domain using a multidisciplinary review following the PRISMA protocol, and a thematic analysis was conducted. Findings The study thoroughly synthesizes the theories, contexts and methods used in the extant literature. Next, the study presents a new theoretical framework with four broader dimensions: beyond regulations, towards accessibility, value co-creation, inclusion of CwD and role of stakeholders. Furthermore, it highlights the related sub-dimensions attributed to the service design stages (planning, usage and post-usage). Based on this, the study offers critical avenues for future research using the Double Diamond framework. Originality/value The study contributes significantly to service design literature for CwD and transformative service research by developing a new consolidated theoretical framework. The findings should direct service providers towards better service designs in related fields. Socially, the study has implications for promoting accessibility and inclusion for CwD, while providing them the freedom of choice.

show abstract

Persons with disability perception of facilities management service quality: hospital buildings in Malaysia

Cited by 4 publications

References 33 publications

Personnel brain-drain syndrome and quality healthcare delivery among public healthcare workforce in Nigeria

Personnel brain-drain syndrome and quality healthcare delivery among public healthcare workforce in Nigeria

Nature of student housing in Ghana: drivers of physical health condition effects on students living with disability (SWD) in Purpose-Built university housing

Navigating services for consumers with disabilities: a comprehensive review and conceptual framework

Contact Info

Product

Resources

About