Personas and Identity

Marsden, Nicola; Pröbster, Monika

doi:10.1145/3290605.3300565

Cited by 26 publications

(5 citation statements)

References 36 publications

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“…Based on the research and analysis, three types of user personals are established at this stage [36], as visually depicted in Figure 3. These character cards serve as valuable tools to guide the subsequent kitchen service design process, ensuring the design solutions are tailored to the specific needs and preferences of novice users, family chef users, and cooking expert users.…”

Section: Figure 3 User Personalmentioning

confidence: 99%

Applying the Double Diamond Model to Enhance Service Design in Urban Family Kitchens

Wang,

Abidin,

Toyong

2024

IJDNE

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This study aimed at the service design defects of the Urban family kitchen, based on the strategy of the double diamond model, to explore the design practice. Problem statement: Diverse intelligent family kitchen products frequently focus on specific pain points, while existing research lacks a systematic approach to family kitchen service design. To enhance the operational efficiency, safe, comfortable, and emotional experiences of kitchen users, and improve the service system of urban family kitchens. This study employs the double diamond model to explore kitchen service design. A stratified sampling method was used to select 2 kitchen novices, 2 home chefs, and 2 kitchen experts each. Data information was collected through observations, interviews, and brainstorming sessions with them. The KJ method and user journey mapping are utilized to analyze user behavior, motivation, and kitchen product usage requirements. This research identifies kitchen user needs mainly encompassing food processing, storage, cleaning, and emotional aspects. Analyzing system functions and background actions provides a valuable reference for the design of intelligent and socially oriented kitchen service systems.

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Section: Figure 3 User Personalmentioning

confidence: 99%

Applying the Double Diamond Model to Enhance Service Design in Urban Family Kitchens

Wang,

Abidin,

Toyong

2024

IJDNE

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“…We must also consider the intersections when it comes to matters of social identity [11,26,37,40]. While work on social identities in HCI and adjacent spaces is growing-in populations [8,21,40] and in design materials, such as personas [26], creations [42], and underlying technologies [7]-we must go beyond analyzing multiple factors in isolation by considering how these factors intersect in ways that may be difficult or impossible to tease out. When it comes to kawaii, we may specifically expect a link between perceptions of younger age categories and femininity.…”

Section: Operationalizing Kawaii As a Sociocultural Phenomenonmentioning

confidence: 99%

Can Voice Assistants Sound Cute? Towards a Model of Kawaii Vocalics

Seaborn

Nam

Keckeis

et al. 2023

Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems

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The Japanese notion of "kawaii" or expressions of cuteness, vulnerability, and/or charm is a global cultural export. Work has explored kawaii-ness as a design feature and factor of user experience in the visual appearance, nonverbal behaviour, and sound of robots and virtual characters. In this initial work, we consider whether voices can be kawaii by exploring the vocal qualities of voice assistant speech, i.e., kawaii vocalics. Drawing from an age-inclusive model of kawaii, we ran a user perceptions study on the kawaii-ness of younger-and older-sounding Japanese computer voices. We found that kawaii-ness intersected with perceptions of gender and age, i.e., gender ambiguous and girlish, as well as VA features, i.e., fluency and artificiality. We propose an initial model of kawaii vocalics to be validated through the identification and study of vocal qualities, cognitive appraisals, behavioural responses, and affective reports.

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“…Otherwise, minority opinions and subgroup disparities may be overlooked (Herring and Paolillo, 2006;Hanna et al, 2020;. Takayama (2017) suggests countering caricature "by providing fully contextualized, balanced, and nuanced description," and in HCI, Marsden and Pröbster (2019) explore how to explicitly capture users' multidimensional identities. Drawing inspiration from these works, one future direction is injecting variation and using mul-tifaceted personas into simulations.…”

Section: Recommendationsmentioning

confidence: 99%

CoMPosT: Characterizing and Evaluating Caricature in LLM Simulations

Cheng,

Piccardi,

Yang

2023

Proceedings of the 2023 Conference on Empirical Methods in Natural Language Processing

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Recent work has aimed to capture nuances of human behavior by using LLMs to simulate responses from particular demographics in settings like social science experiments and public opinion surveys. However, there are currently no established ways to discuss or evaluate the quality of such LLM simulations. Moreover, there is growing concern that these simulations are flattened caricatures of the personas that they aim to simulate, failing to capture the multidimensionality of people and perpetuating stereotypes. To bridge these gaps, we present CoMPosT, a framework to characterize LLM simulations using four dimensions: Context, Model, Persona, and Topic. We use this framework to measure open-ended LLM simulations' susceptibility to caricature, defined via two criteria: individuation and exaggeration. We evaluate the level of caricature in scenarios from existing work on LLM simulations. We find that for GPT-4, simulations of certain demographics (political and marginalized groups) and topics (general, uncontroversial) are highly susceptible to caricature.

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Personas and Identity

Cited by 26 publications

References 36 publications

Applying the Double Diamond Model to Enhance Service Design in Urban Family Kitchens

Applying the Double Diamond Model to Enhance Service Design in Urban Family Kitchens

Can Voice Assistants Sound Cute? Towards a Model of Kawaii Vocalics

CoMPosT: Characterizing and Evaluating Caricature in LLM Simulations

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