Abstract:As part of a larger study, in-depth interviews were conducted with 26 Resident Services Coordinators (RSCs) working in elderly housing to explore their experiences working with residents. Qualitative analysis revealed a major theme: RSCs view themselves as critical sources of support in residents' lives. Additionally, two subthemes reveal the affective nature of the relationships that RSCs form with residents: (a) Some RSCs working with elders report a very strong sense of obligation to familyless or isolated … Show more
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