Personal versus professional use of mobile phones in information processes at work

Abstract

Mobile phone has become today a multi tasking tool, used in the work environment for both, personal and professional purposes. On the one hand, used for personal purposes, mobile phone can bring many benefits: it reduces stress, helps to schedule time after work, helps the employee to find useful information on the Internet, etc. On the other hand, mobile phone can also have negative effects when it is used at work for personal purposes: decreases productivity at work, distracts the attention, exposes to risks employees that are working in production, etc. In what concerns the professional purposes, the benefits depend of the nature of work: keeps constant connections with supervisors and clients, employees find quick information related to working tasks, and information can be shared at any time with colleagues, etc. Of course there are also negative effects of the mobile phone used at the workplace: disturbing the activity of colleagues, non-dissipation of information to others in a timely manner, etc. In this paper we present some preliminary results from a study that highlights both, professional and personal use of mobile phones in information processes at work. The research sample has 368 respondents from different fields of activity. Based on the frequency of their use, the results indicate that, for personal purposes, text messaging applications comes on the first place, search for useful information on the Internet comes on the second place and finally, the phone calls (voice only) are on the third position. For professional purposes, at work, most employees use phone calls (voice only), then they search for useful information on the Internet, and finally, they use messaging applications.