Personal relationships with an intelligent interactive telephone health behavior advisor system: a multimethod study using surveys and ethnographic interviews

Kaplan, Bonnie; Farzanfar, Ramesh; Friedman, Robert H.

doi:10.1016/s1386-5056(03)00072-8

Cited by 73 publications

(51 citation statements)

References 38 publications

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“…Of note, in previous research, IVR user acceptability studies have not revealed similar gender differences. 8,20 However, previous research has not included individuals with SCI.…”

Section: Discussionmentioning

confidence: 99%

“…These same arguments can be extended to automated telephone interventions such as CareCall as a supplemental method to traditional rehabilitation, especially given the evidence that users do indeed form relationships with the IVR system as they would with a 'live' person. 8 A major strength of automated interventions similar to CareCall is their potential for substantial health-care cost-savings, 22 given that most traditional telephone follow up occurs at specialty medical facilities requiring dedicated staff and resources. Importantly, Xu et al 22 demonstrates savings may be achieved with little loss in efficacy.…”

Section: Discussionmentioning

confidence: 99%

“…There were 37 intervention group subjects (22%) who were nonadherent, missing on average three calls in a row three separate times over the 6-month period. All 71 intervention participants received, on average, 11 calls from the telerehabilitation coordinator (median: 9; range: 1-39), lasting an average of 4.12 min each (median: 3.67; range: [1][2][3][4][5][6][7][8][9][10][11][12][13][14].…”

Section: Carecall Usagementioning

confidence: 99%

“…The advantages of the virtual healthcare approach compared with human telehealth interventions include its relative low cost, convenience for the patient, potential for widespread use, anonymity and user acceptability. 8 Despite their growing popularity, very few have been thoroughly evaluated. 9 The CareCall system involves an IVR system to generate digitized speech over the telephone, speech recognition software, a conversation control system that directs the content and flow of individual conversations with users and a database management system for storing user information and call logs.…”

Section: Introductionmentioning

confidence: 99%

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A pilot study of a telehealth intervention for persons with spinal cord dysfunction

et al. 2013

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“…Of note, in previous research, IVR user acceptability studies have not revealed similar gender differences. 8,20 However, previous research has not included individuals with SCI.…”

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Carecall Usagementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

A pilot study of a telehealth intervention for persons with spinal cord dysfunction

et al. 2013

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“…Kaplan and Duchon, 1988). In a recent study, Kaplan et al (2003) describe the use of a combination of quantitative surveys and ethnographic interviews to evaluate a telephone-linked health-care system. The survey demonstrated overall positive responses to the technology, complementing the ethnographic interviews that 'indicated more subtle and surprising reactions', notably that some individuals read 'personal relationships' into their technological interaction.…”

Section: Collecting Field Datamentioning

confidence: 99%

Doing interpretive research

Walsham

2006

European Journal of Information Systems

1,405

952

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Interpretive research in information systems (IS) is now a well-established part of the field. However, there is a need for more material on how to carry out such work from inception to publication. I published a paper a decade ago (Walsham, 1995) which addressed the nature of interpretive IS case studies and methods for doing such research. The current paper extends this earlier contribution, with a widened scope of all interpretive research in IS, and through further material on carrying out fieldwork, using theory and analysing data. In addition, new topics are discussed on constructing and justifying a research contribution, and on ethical issues and tensions in the conduct of interpretive work. The primary target audience for the paper is lessexperienced IS researchers, but I hope that the paper will also stimulate reflection for the more-experienced IS researcher and be of relevance to interpretive researchers in other social science fields.

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Use of information resources by patients with cancer and their companions

Basch¹,

Thaler²,

Shi³

et al. 2004

Cancer

162

143

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BACKGROUND. Use of the Internet is common among patients with cancer and their companions. However, little is known about patterns of use of print or telephone-based resources amidst growing Internet utilization, nor is it known whether different types of information are sought from electronic compared with print media. It is not clear as to whether patients and their companions differ in their patterns of content seeking. METHODS. A survey was developed to evaluate the use of electronic and nonelectronic informational resources by patients and their companions. During a 10week period, this questionnaire was administered to 443 outpatients and 124 paired companions attending an urban academic cancer center. RESULTS. In this cohort, 64% of patients and 76% of companions were computer owners, with home Internet access indicated by 58% and 68%, respectively. Use of the Internet to obtain cancer-related information was reported by 44% of patients and 60% of companions. Print resources were used by 79% of patients and 83% of companions, with telephone resources used by 22% and 23%, respectively. The majority of Internet users also read print content (85%), whereas one-half of print users did not access data electronically (52%). Topic areas sought via print and the Internet were similar, with the exception of nutrition-related information, which was more commonly sought in print texts. There was a high rate of concordance between patient and companion use of both electronic and nonelectronic resources. CONCLUSIONS. Despite recent publicity and scrutiny focusing on the quality of Internet health care content, print products remain the most common source of information sought by patients with cancer. Future investigation should focus on the quality of print products used by patients.

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Personal relationships with an intelligent interactive telephone health behavior advisor system: a multimethod study using surveys and ethnographic interviews

Cited by 73 publications

References 38 publications

A pilot study of a telehealth intervention for persons with spinal cord dysfunction

A pilot study of a telehealth intervention for persons with spinal cord dysfunction

Doing interpretive research

Use of information resources by patients with cancer and their companions

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