“…Successful and appropriate usage of the m-health service system largely depends on continuous communication between host and service provider who are located in two different remote places. Excluding adopters' individual capability to use the system and performance of technology to function properly, the service providers' capacity and capability to relentlessly monitor and feedback in a trusted manner is a prevalent condition for pursuing users to adopt any innovative systems from anywhere, anytime (Kumar, Kumar, Shareef, & Sharan, 2013;Peekhaus, 2008;Weerakkody, Janssen, & Dwivedi, 2011). The consumers concern for security, privacy, and reliability has a substantial contribution in conceiving this remote technology-driven system where a face-to-face encounter is absent (Gefen et al, 2003;Gelders et al, 2009;Lin & Wang, 2006;Mallat, 2007;O'Cass & Fenech, 2003;Pavlou & Fygenson, 2006).…”