Personal and Environmental Influences on Nursing Home Satisfaction

Abstract

Data were collected from the administrator, staff, and a sample of 289 residents in 51 nursing homes in order to assess the influence of organizational factors on residents' satisfaction with the nursing home. Longevity of personnel, level of benefits, wages for nursing assistants and their perception of the charge nurse's fairness and competence as well as the degree of personalization of residents' rooms were all related to residents' satisfaction with the nursing home.

Examination of the Relationship Among Hearing Impairment, Linguistic Communication, Mood, and Social Engagement of Residents in Complex Continuing-Care Facilities

“…Similar to prior research results, only modest links were found between structural factors alone and the quality of care (Davis, 1991;Kruzich, Clinton, & Kelber, 1992). Here an effort was made to control also for residents' dependency and the mediating effect of employee stress (Hannan et al, 2001;Kruzich et al, 1992).…”

“…Here an effort was made to control also for residents' dependency and the mediating effect of employee stress (Hannan et al, 2001;Kruzich et al, 1992). In addition, the hierarchical structure of the data was acknowledged by using a multilevel methodology, an approach that has rarely been used when investigating the factors affecting the quality of institutional care (Bravo et al, 1999).…”

“…Multilevel modeling showed that 10-20% of the variation in quality of life lies at the unit level. As prior research on healthcare staff and quality of care has been mostly based on small samples with few organizational units, the variation occurring between units simply may not have been large enough for the relationships to be found (Garman et al, 2002;Hannan et al, 2001;Kruzich et al, 1992;Leveck & Jones, 1996).…”

Managing privacy boundaries: Health providers’ perceptions of resident care in Scottish nursing homes

“…Consequently, understanding how care-givers perceive their role in the elders' privacy regulation may provide insights into the way elders are given more control over their privacy. In general, institutional settings often pose barriers to privacy needs of elderly individuals thus hampering their care (Gubrium, 1975;Heine, 1986;Huglund, 1985;Kayser-Jones, 1986;Kruzich, Clinton, & Kelber, 1992;Lawton & Bader, 1970;Timko & Moos, 1990;Wagnild & Manning, 1985). Knowing the extent to which institutional staff members consider the elders' privacy needs important provides some baseline information about the sensitivity care-givers have towards privacy issues.…”

Geographic distance, contact and family perceptions of quality nursing home care

“…In constructing the Family Member Survey, several questions were taken from a 17-item satisfaction scale presented by Kruzich and colleagues (Kruzich, Clinton, & Kelber, 1992). Additional questions came from a nursing home satisfaction survey instrument developed jointly by the Scripps Gerontology…”