“…The patient's experience has been posited as an important pillar of quality of care (McMillan et al, 2013;Morgan & Yoder, 2012) and has been found to be positively linked with safety and clinical effectiveness (Doyle, Lennox, & Bell, 2013), such as emotional health, recovery and self-management (Mead, Bower, & Hann, 2002;Rathert, Wyrwich, & Boren, 2013;Stewart et al, 2000). As a consequence, a philosophy of person-centredness has been proposed to ensure positive patient experiences and co-participation in inpatient settings (McCormack & McCance, 2016;McCormack et al, 2015). Models of care delivery, such as primary nursing, which allow nurses to engage in relationshipbased interactions with patients to plan and coordinate care over time, are considered essential to fight fragmentation and to achieve quality, person-centred nursing care (Manthey, 2003;Tiedeman & Lookinland, 2004).…”