Person‐Centred Systems and Processes

McCormack, Brendan; Manley, Kim; Walsh, Ken

doi:10.1002/9781444319491.ch2

Cited by 17 publications

(21 citation statements)

References 38 publications

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“…This may be explained by research reported by Storey & Holti (2013); Dewar et al (2011);McCormack et al (2008);Powell et al (2009);and Smith et al (2010) which suggest that in addition to cultural dimensions, other factors, such as efficiency, performance targets and fear of appearing unprofessional may influence managers to show less compassion towards their employees. The King's Fund (2012) warned healthcare managers that if only economic factors and efficiency are perceived as important, it can have significantly adverse effects on the way employees feel about the value placed on their work as care-givers.…”

Section: Discussionmentioning

confidence: 98%

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International study on nurses’ views and experiences of compassion

Papadopoulos

Zorba

Koulouglioti³

et al. 2016

International Nursing Review

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Background Compassion is considered the cornerstone of nursing practice. However, the recent failures in delivering high‐quality compassionate nursing care in the UK's National Health Service have brought the topic of compassion to the attention of the public, service providers, policy makers and academics. Aim The aim of this study was to explore the nurses’ views and experiences of a number of compassion‐related issues in nursing and describe similarities and differences at an international level as well as from the different nursing roles of the participating nurses. Methods An exploratory, cross‐sectional descriptive study, using the International Online Compassion Questionnaire. A total of 1323 nurses from 15 countries completed the questionnaire. Results The majority of participants (59.5%) defined compassion as “Deep awareness of the suffering of others and wish to alleviate it” but definitions of compassion varied by country. Of participants, 69.6% thought compassion was very important in nursing and more than half (59.6%) of them argued that compassion could be taught. However, only 26.8% reported that the correct amount and level of teaching is provided. The majority of the participants (82.6%) stated that their patients prefer knowledgeable nurses with good interpersonal skills. Only 4.3% noted that they are receiving compassion from their managers. A significant relationship was found between nurses’ experiences of compassion and their views about teaching of compassion. Conclusion Our study is unique in identifying the views and experiences of nurses from 15 different countries worldwide. The findings reveal that compassion is neither addressed adequately in nursing education nor supported in the practice environment by managers. Limitations Self‐report bias was inherent to our survey study design. Furthermore, the individual cultural differences and similarities in the findings are difficult to extrapolate owing to the fact that our analysis was at country level, as well as at the level of the participating nurses. Implications for nursing policy Understanding the influence of culture on nurses’ views about compassion is critical in the current multicultural healthcare environment and merits further research. This will potentially drive changes in nursing education (ensuring that compassion is taught to nurses) and in the way healthcare leaders and managers foster a compassionate culture within their organizations (e.g. by leading by example and compassionate to their staff).

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Section: Discussionmentioning

confidence: 98%

“…Recent research has suggested that in addition to one's cultural background, the culture of organizations is an important factor for the development of compassion (Dewar et al 2011;McCormack et al 2008;Powell et al 2009;Smith et al 2010). …”

Section: Discussionmentioning

confidence: 99%

International study on nurses’ views and experiences of compassion

Papadopoulos

Zorba

Koulouglioti³

et al. 2016

International Nursing Review

View full text Add to dashboard Cite

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“…In previous research, McCormack et al (2008) suggested that in order to deliver positive outcomes for patients, families and staff, account must be taken of the prerequisites and the care environment, which are necessary for providing effective care through person‐centred processes. The framework has been used previously to analyse underpinning barriers to change, to focus particular developments and to evaluate practice change (Masterson, 2007; McCormack et al.…”

Section: Methodsmentioning

confidence: 99%

“…Practice development differs from traditional notions of implementing evidence‐based practice and bringing about change in that the emphasis is not just on changing a particular practice (e.g. pain management or wound care), but also on transforming the culture(s) and context of care settings (McCormack et al. , 2008).…”

Section: Methodsmentioning

confidence: 99%

Developing person‐centred practice: nursing outcomes arising from changes to the care environment in residential settings for older people

McCormack¹,

Dewing²,

Breslin³

et al. 2010

Int J Older People Nursing

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168

181

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“…Change agents report the importance of generating a sense of vision and agreement on the overall goal of change in creating successful change McCormack et al, 2004;McCormack, Manley, & Walsh, 2008). Studies also report the importance of gaining strong participation in the change processes and of using a whole systems approach, mapping, analysis and redesign and translating evidence into practice (Clarke et al, 2004;Harvey et al, 2002;McDonald & Viehbeck, 2007;Rycroft-Malone et al, 2002).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Plotting care: A modelling technique for visioning nursing practice in current and future contexts

2010

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Health professionals in health-care organisations are frequently challenged to strategise their services, reshape patterns of care delivery and to adapt to changing environments. Relocation of services into new hospital buildings is one example of a situation that generates these challenges. In this paper the authors discuss an innovative modelling strategy that was employed to assist nurses to explore their current daily care practices, to visualise them in the context of proposed new buildings, and to work towards planning care in readiness for the new context. The modelling technique of 'plotting' is presented as a way of capturing the natural spatial-service wisdom that exists within teams, and assisting them to translate their knowledge of this to each other and to co-operatively work towards a new clinical future. Plotting will be of use to health professionals, clinical leaders and educators who are interested in spatial analysis of care and other health service practices.

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Person‐Centred Systems and Processes

Cited by 17 publications

References 38 publications

International study on nurses’ views and experiences of compassion

International study on nurses’ views and experiences of compassion

Developing person‐centred practice: nursing outcomes arising from changes to the care environment in residential settings for older people

Plotting care: A modelling technique for visioning nursing practice in current and future contexts

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