Person-based automation with artificial intelligence Chatbots: A driving force of Industry 4.0

Bhoir, Smita; Patil, Sunita; Mogul, Ibtisam Yakub

doi:10.1016/b978-0-323-88468-6.00003-6

Cited by 5 publications

(2 citation statements)

References 13 publications

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“…Education through virtual reality and augmented reality, where educational content is created that simulates instruction in the real world, and this is very significant for engineering and medical students. In addition, artificial intelligence provides chatbots and virtual assistants that respond to all questions of students and learners and provide customized instructions and education [35][36][37]. That is, computers can now build human-sounding written language and convert descriptive phrases into realistic images, text, code, and mathematical equations.…”

Section: The 4ir In Distance Learningmentioning

confidence: 99%

The Evolving Role of Artificial Intelligence in the Future of Distance Learning: Exploring the Next Frontier

Mijwil

Ali

Sadıkoğlu

2023

Mesopotamian Journal of Computer Science

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In recent years, education has become especially related to the applications provided by artificial intelligence technology through a digital environment that includes a set of tools that assist in processing and storing information. Artificial intelligence techniques contribute to the development of students' skills by providing them with advanced scientific content and building their mental capabilities faster. Moreover, these techniques support analysing student data and suggest suitable educational materials and activities for them. Artificial intelligence is a noteworthy tool for the growth of distance education, especially after the development of expert systems that have become a human advisor in many domains, as this leads to the development of education systems that adjust the level of difficulty of materials based on the student’s performance in the electronic classroom, which ensures that the student continues in education and is not frustrated. This article will review the influential role of artificial intelligence applications in growing distance learning, improving the quality of education, and making it an adaptable and practical environment for students.

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Section: The 4ir In Distance Learningmentioning

confidence: 99%

The Evolving Role of Artificial Intelligence in the Future of Distance Learning: Exploring the Next Frontier

Mijwil

Ali

Sadıkoğlu

2023

Mesopotamian Journal of Computer Science

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“…This section discusses material related to the development of conversational agents. The interest in developing chatbots has increased due to their ability to provide automation and enhancement of essential tasks in various sectors and industries [36,37]. Moreover, demonstrations of the use of chatbots are noticeable when the target audience needs to be well-informed about procedures to execute a troubleshooting task, which is the objective of this work.…”

Section: Related Workmentioning

confidence: 99%

A Novel Methodology for Developing Troubleshooting Chatbots Applied to ATM Technical Maintenance Support

Azevedo,

Aquino,

Nascimento

et al. 2023

Applied Sciences

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The banking industry has been employing artificial intelligence (AI) technologies to enhance the quality of its services. More recently, AI algorithms, such as natural language understanding (NLU), have been integrated into chatbots to improve banking applications. These chatbots are typically designed to cater to customers’ needs. However, research in the development of troubleshooting chatbots for technical purposes remains scarce, especially in the banking sector. Although a company may possess a knowledge database, a standard methodology is essential to guiding an AI developer in building a chatbot, making the modeling of technical needs into a specialized chatbot a challenging task. This paper presents a novel methodology for developing troubleshooting chatbots. We apply this methodology to create an AI-powered chatbot capable of performing technical ATM maintenance tasks. We propose the TroubleshootingBot, an experimental protocol to obtain data for evaluating the chatbot through two scenarios. The first scenario detects user intent, and the second recognizes desired values in a user’s phrase (e.g., three beeps or two beeps). For these scenarios, we achieved accuracies of 0.93 and 0.88, respectively. This work represents a significant advancement in virtual assistants for banking applications and holds potential for other technical problem-solving applications.

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Towards a Runtime Admission Control for Bluetooth Low Energy Connections over Real-Time Mesh Networks

Messina,

Mohun,

Leonardi

et al. 2023

2023 IEEE 28th International Conference on Emerging Technologies and Factory Automation (ETFA)

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Person-based automation with artificial intelligence Chatbots: A driving force of Industry 4.0

Cited by 5 publications

References 13 publications

The Evolving Role of Artificial Intelligence in the Future of Distance Learning: Exploring the Next Frontier

The Evolving Role of Artificial Intelligence in the Future of Distance Learning: Exploring the Next Frontier

A Novel Methodology for Developing Troubleshooting Chatbots Applied to ATM Technical Maintenance Support

Towards a Runtime Admission Control for Bluetooth Low Energy Connections over Real-Time Mesh Networks

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