Performing Knowledge Requirements Analysis for Public Organisations in a Virtual Learning Environment: A Social Network Analysis Approach

Abstract

This kind of activity is a type of knowledge discovery in databases (KDD). According to [10], KDD refers to the overall process of discovering useful knowledge from data. [10] emphasise that data mining refers to just a particular step in this process, which requires appropriate prior knowledge and proper interpretation of the results. Therefore, KDD still lacks management of generated knowledge. [11,12] present a variety of commercial and free data mining tools.