Performance Transformation Through Understanding the Quality of Employee Relationships at the Population and Civil Registration Office of Bone Regency

Abstract

Purpose: The research aims to analyze the impact of Relationship Quality between employees and the organization on individual and overall organizational performance at the Population and Civil Registration Office of Bone Regency. Theoretical Framework: The investigation is anchored in the paradigm that Relationship Quality—characterized by trust, commitment, and satisfaction—plays a crucial role in enhancing both individual and organizational efficacy. The study theorizes that a robust relationship quality leads to improved job satisfaction, loyalty, and professional development, thereby influencing performance outcomes. Method: A qualitative descriptive methodology was employed, segregating the collected data into primary and secondary categories. Primary data were gathered through observations and interviews, while secondary data were compiled from intermediary sources such as written documents. The data underwent a rigorous process of reduction, display, and verification to ensure comprehensive analysis and authenticity. Results: The study concludes that the Population and Civil Registration Office of Bone Regency exhibits strong and productive working relationships, with high levels of trust, professionalism, and adaptability among employees. Despite the prevalence of high job satisfaction, the need for revisiting the compensation scheme was identified as a factor for further improvement. Conclusion: The research advocates for the advancement of trust, adaptability, and professionalism through continuous training and effective communication. It also suggests that implementing a compensation satisfaction survey and a performance-based incentive scheme will enhance employee dedication and performance, fostering sustainable organizational growth. Originality/Value: This study contributes to the existing literature by providing empirical insights into the significance of Relationship Quality in public sector organizations, particularly within the Population and Civil Registration Office of Bone Regency, which has scarcely been examined. The findings underscore the potential of strategic HR initiatives in bolstering organizational performance.