2003
DOI: 10.1108/09513540310501012
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Performance measures for academic departments

Abstract: Measuring the performance of academic departments received little attention compared to other industries due to their complex nature and difficulty to measure their outputs. However, measures of performance are needed to asses whether they meet their set objectives and foster an environment of continuous improvement. The objective of this paper is to develop a performance measurement system for educational institutions. It outlines the properties of adequate performance measures and the steps for developing su… Show more

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Cited by 57 publications
(47 citation statements)
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“…One of indicators is that the institution can generate outputs and outcomes (working graduate) by applying their knowledge in the relevant field of work according to the needs of society (Al-Turki & Duffuaa, 2003;Etzkowitz, Webster, Gebhardt, & Terra, 2000;Teacher, 2007). This is one of the goals of education that the graduates' knowledge can be useful in the public profession which is related to the expertise of the graduates.…”
Section: Introductionmentioning
confidence: 99%
“…One of indicators is that the institution can generate outputs and outcomes (working graduate) by applying their knowledge in the relevant field of work according to the needs of society (Al-Turki & Duffuaa, 2003;Etzkowitz, Webster, Gebhardt, & Terra, 2000;Teacher, 2007). This is one of the goals of education that the graduates' knowledge can be useful in the public profession which is related to the expertise of the graduates.…”
Section: Introductionmentioning
confidence: 99%
“…This is extremely difficult without adequate data to develop models for supporting the decisionmaking process [3]. The characteristics of performance measures include relevance, interpretability, timeliness, reliability and validity [4]. An operational PM system acts like an early-warning system.…”
Section: Introductionmentioning
confidence: 99%
“…It is important to know what to measure and how to measure. The performance measures are needed to be relevant, interpretable, timely, reliable and valid [25]. Bititci et al [14] highlighted that performance management of an organization should be "in line with its corporate and functional strategies and objectives".…”
Section: The Performance Measurementsmentioning
confidence: 99%