Performance Measures and Their Benchmarks for Assessing Organizational Cultural Competency in Behavioral Health Care Service Delivery

Siegel, Carole; Haugland, Gary; Chambers, Ethel Davis

doi:10.1023/b:apih.0000003019.97009.15

Cited by 42 publications

(49 citation statements)

References 19 publications

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“…Five papers included organisational aspects of cultural competency; these referred to the implementation of an assessment and performance framework [4], assessing and implementing measurable benchmarks for performance management [23,24], interpretation of state legislation, contract language and monitoring for impacts on cultural competency [25]; one paper explored organisational drivers that promote change, whilst ensuring measurement of performance, and that there was a change of organisational culture; this paper also explored how organisations integrated different programmes of activity [16]. One government initiative [4] relied on standards set by the Office of Minority Health [26], called the Culturally and Linguistically Appropriate Services Standards (or CLAS Standards; see Table 1).…”

Section: Resultsmentioning

confidence: 99%

Cultural competence in mental health care: a review of model evaluations

Bhui

Warfa

Edonya

et al. 2007

BMC Health Serv Res

355

238

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BackgroundCultural competency is now a core requirement for mental health professionals working with culturally diverse patient groups. Cultural competency training may improve the quality of mental health care for ethnic groups.MethodsA systematic review that included evaluated models of professional education or service delivery.ResultsOf 109 potential papers, only 9 included an evaluation of the model to improve the cultural competency practice and service delivery. All 9 studies were located in North America. Cultural competency included modification of clinical practice and organizational performance. Few studies published their teaching and learning methods. Only three studies used quantitative outcomes. One of these showed a change in attitudes and skills of staff following training. The cultural consultation model showed evidence of significant satisfaction by clinicians using the service. No studies investigated service user experiences and outcomes.ConclusionThere is limited evidence on the effectiveness of cultural competency training and service delivery. Further work is required to evaluate improvement in service users' experiences and outcomes.

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Section: Resultsmentioning

confidence: 99%

Cultural competence in mental health care: a review of model evaluations

Bhui

Warfa

Edonya

et al. 2007

BMC Health Serv Res

355

238

View full text Add to dashboard Cite

show abstract

“…The incorporation of culturally and linguistically competent values, policy, structures, and practices in health care systems remains a great challenge for many states and communities even though there is a growing body of evidence that validates cultural and linguistic competence as effective interventions in the goal to eliminate racial and ethnic health disparities and in the provision of quality care [16,[21][22][23]. As such, "translating this evidence" into policy and practice continues to be a significant barrier for organizations, programs, and personnel concerned with health care delivery, education, and advocacy [24][25][26][27][28].…”

Section: Policy and Program Responsesmentioning

confidence: 99%

Implementation of Culturally and Linguistically Competent Policies by State Title V Children with Special Health Care Needs (CSHCN) Programs

Telfair

Bronheim

Harrison³

2008

Matern Child Health J

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directors were solicited to participate in the survey and 42 (86%) responded. Standard quantitative and qualitative analyses of the data were conducted to address key questions linked to the study's overall objective. Results Findings indicated that almost all respondents are implementing some actions to provide culturally and linguistically competent services including adapting service practices, addressing workforce diversity, providing language access, engaging communities and including requirements in contracts. These individual actions were less often supported by processes such as selfassessment and creating an ongoing structure to systematically address cultural and linguistic competence. Programs are challenged to implement cultural and linguistic competence by state agency organization and budget restrictions. Conclusions The results of the study indicate a continued need for support within state MCH CSHCN programs in order to maintain or enhance the systematic incorporation of culturally and linguistically competent efforts. public policy | public health | maternity health | child health | special health care

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“…One means of addressing these concerns is to offer language accommodations in multiple formats and settings. Accommodations can include using native-language speakers or interpreters within services and programming, as well as translating written promotional and educational materials into main immigrant languages (Black 2000;Siegel et al 2003;Westhues et al 2010). Rev Relig Res (2012) 53:441-470 445 Processes that Facilitate Immigrant Integration…”

Section: Structures That Facilitate Immigrant Integrationmentioning

confidence: 99%

Integrating Immigrants into the Life of Canadian Urban Christian Congregations: Findings from a National Survey

Janzen

Chapman

Watson³

2012

Review of Religious Research

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In just one generation the cultural face of Canadian society has been transformed. The relative level of immigration has increased rapidly as has diversity among those immigrants. This article reports on the findings of a national survey that offers a baseline of how and to what extent local Canadian Christian congregations are responding to this cultural diversity. In particular, it explores how churches are integrating immigrants within the life of their local congregations. This article uses a systems change perspective to frame immigrant integration. This perspective emphasizes three requirements for change: vision, structure and processes that promote immigrant integration. Data was collected using an online survey of urban congregations in the nine urban Canadian communities having an immigrant population above the national average (20% foreign-born). Using these data this article explores the full range of immigrant integration efforts from the initial welcome to inclusion into congregational life. It describes the present status of immigrant integration, details reported successes and challenges and notes respondent suggestions for better integration. Results of this survey provide firsttime baseline insights into how a range of urban Christian congregations from across Canada are presently responding to the Canadian immigrant reality.

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Performance Measures and Their Benchmarks for Assessing Organizational Cultural Competency in Behavioral Health Care Service Delivery

Cited by 42 publications

References 19 publications

Cultural competence in mental health care: a review of model evaluations

Cultural competence in mental health care: a review of model evaluations

Implementation of Culturally and Linguistically Competent Policies by State Title V Children with Special Health Care Needs (CSHCN) Programs

Integrating Immigrants into the Life of Canadian Urban Christian Congregations: Findings from a National Survey

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