Performance measurement for supply chain management and quality management integration

Abstract

Purpose The purpose of this paper is to present a conceptual framework for performance measurement (PM) for the integration of supply chain management (SCM) and quality management (QM). Design/methodology/approach A systematic literature review on SCM and QM was conducted to develop key performance measures related to six areas of integration between QM and SCM: leadership; continuous improvement and innovation; sustainability performance; stakeholders; information system; and management and strategic planning. Findings Supported by the literature concerning to supply chain quality management (SCQM) integration, a set of nine propositions about performance measures, that contribute to the integration of SCQM, were developed. Originality/value This study contributes to QM practices within a supply chain environment from an integrated perspective. Additionally, the propositions have significant implications from both managerial and theoretical perspectives. This study also extends the concept of supply chain quality integration by focusing on key aspects of PM that may help to improve the overall performance of the supply chain.

Using a Modified SERVQUAL Approach to Assess the Quality of Supply Chain Services in Greek Online Supermarkets

“…SCM and QM are two critical aspects of every organization and supply chain quality is an important factor in gaining and sustaining a competitive advantage [29]. As rivalry expands beyond a single business and into the supply chain, academics from a variety of disciplines have begun to investigate the role of quality management in this setting by reconsidering current notions, structures, and theoretical models towards incorporating QM into supply chain processes [30].…”

“…A systematic review of the literature on SCM and QM led to the identification of areas of integration between QM and SCM (i.e., leadership, continuous improvement and innovation, sustainability performance, stakeholders, information systems, management, and strategic planning) and the development of relevant key performance indicators [29].…”

Supply chain and logistics controller – two promising professions for supporting transparency in supply chain management

“…Such a large amount of required data, and additionally the need to ensure transparency of SC information and communications, requires adaptation of advanced SC analytics, which can be provided by logistics or SC controlling (Seuring, 2006). SC or logistics controlling will obtain high-quality measurements from the perspective of both costs and performance, and at the same time integrate operational measurements with strategic measurements (Machado et al , 2019). This results from the fact that SC controlling is rationality-oriented (engages all partners in SC’s achievements and goals), coordination-oriented (supports the SC and the logistics manager) and information-oriented (all partners have access to information and the performance reporting system) (Seuring, 2006).…”

“…Changes in the economic environment affect the dimensions of supply chains (SC), including logistics. This is the basis for numerous discourses conducted by researchers who attempt to identify and analyse current problems and challenges in supply chain management (SCM), performance measurement and its tools, information and IT systems and professional profiles (roles, competences and responsibilities) involved in SC activities (Bak et al , 2019; Bag et al , 2019; Bartnik and Park, 2018; Machado et al , 2019; Zhu et al , 2018; Clegg et al , 2013; Crum et al , 2011; Markley and Davis, 2007). Globalization, Industry 4.0, corporate social responsibility (CSR), advanced technology, internet-based solutions are all phenomena that logistics and SCM have to face nowadays.…”

“…The SC manager, therefore, needs a performance measurement and information system (including both financial and non-financial measurement) that is integrated into SCM. Such a system would support the operational and strategic scope of SCM and ensure both the quality of information and the transparency of the SC (Machado et al , 2019). In business, this role is effectively fulfiled by controlling, which has gained greater recognition among companies, especially those with complex activities.…”