Performance Measurement andBusiness Excellence: The Reinforcing Link for the Public Sector

Kanji, Gopal K.; Sá, Patrícia Moura e

doi:10.1080/14783360601043096

Cited by 43 publications

(35 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In most of the productivity-focused industrial engineering and service companies in addition to PMSs, continuous improvement approaches such as Lean and Six Sigma, are increasingly being used to measure and improve performance of business and administrative processes of industrial, service and public sector organisations (Baker, Beitsch, Landrum, & Rebecca, 2007;Greiling, 2006;Kanji & Sá, 2007;Purbey, Mukherjee, & Bhar, 2007;Swinehart & Smith, 2005). Emphasis of the PMS in the continuous improvement approaches results in :…”

Section: Role Of Mis and Change Management In ''Implementation'' Stagmentioning

confidence: 98%

State of the art literature review on performance measurement

Nudurupati

Bititci

Kumar

et al. 2011

Computers & Industrial Engineering

373

269

View full text Add to dashboard Cite

The performance measurement revolution started in the late 1970s with the dissatisfaction of traditional backward looking accounting systems. Since then the literature in this field is emerging. Most of the focus was on designing performance measurement system (PMS), with few studies illustrating the issues in implementing and using PMS. Although Management Information Systems (MIS) and change management are important enablers of PMS, their role is not very well understood. Hence the objective of this paper is to review literature on the role of MIS and change management throughout the lifecycle of performance measurement, i.e. design, implementation and use stages. This paper not only discusses the role of MIS and change management throughout PMS lifecycle but also discusses PMS in the context of emerging business environment such as globalization, servitization, and networking in the context of multi-cultural environment. Finally it identifies research challenges for PMS in the emerging business environment

show abstract

Section: Role Of Mis and Change Management In ''Implementation'' Stagmentioning

confidence: 98%

State of the art literature review on performance measurement

Nudurupati

Bititci

Kumar

et al. 2011

Computers & Industrial Engineering

373

269

View full text Add to dashboard Cite

show abstract

“…Tuan (Tuan et al 2006) used the activity-based costing (ABC) method (Kaplan and Cooper 1997) to determine the cost structure of tactical programs. Kanji's business scorecard (KBS; Kanji and e Sá 2007) provides predefined indicators, increasing understanding of the application of the BSC perspectives in an SEO.…”

Section: Strategy Formulationmentioning

confidence: 99%

Integration of strategic management, process improvement and quantitative measurement for managing the competitiveness of software engineering organizations

et al. 2010

View full text Add to dashboard Cite

Strategic management is a key discipline that permits companies to achieve their competitive goals. An effective and explicit alignment and integration of business strategy with SPI initiatives based on measurement is essential to prevent loss of income, customers and competitiveness. By integrating SPI models and measurement techniques in the strategy management process, an organization's investments will be better aligned with strategy, optimizing the benefits obtained as a result of an SPI program. In this paper, the authors propose BOQM (Balanced Objective-Quantifiers Methodology) that integrates properly strategic management, process improvement and quantitative measurement to manage the competitiveness of software engineering organizations. Finally, this paper presents and discusses the results from implementing BOQM in a software development organization.

show abstract

“…Previous research shows that quality management (QM) has been successfully adopted in manufacturing (Flynn, Schroeder, & Sakakibara, 1995;Samson & Terziovski, 1999;Zu, 2009) and service organisations (Prajogo, 2008;Zhao, Yeung, & Lee, 2004;Zwikael & Globerson, 2007), including those in the public sector (Hammons & Maddux, 1990;Hartley & Downe, 2007;Holzer, Charbonneau, & Kim, 2009;Kanji & Sá, 2007;Rhee & Rha, 2009;Sharma & Hoque, 2002). The research also indicates that, generally speaking, most core concepts of QM are as valid in the public sector as elsewhere, always bearing in mind that some adaptation needs to be made for successful implementation (Boyne, Gould-Williams, Law, & Walker, 2002).…”

Section: Introductionmentioning

confidence: 98%

Introducing management models in service organisations in developed and developing countries

Tarı́

Madeleine

2012

The Service Industries Journal

View full text Add to dashboard Cite

The aim of this paper is to examine the application of the European Foundation for Quality Management model for self-assessment as a means to introduce changes in management in services in higher education institutions (HEIs) in Spain and in Jordan. This paper uses the case study methodology on eight administrative services in a public university in Spain and seven university services in two Jordanian universities, a public and a private institution. The findings show the steps that an administrative service may follow in order to apply the questionnaire approach successfully in a reform process, the difficulties, the benefits and the success factors in both countries and the consequences of the changes introduced. The study provides lessons for decision makers and managers from other universities in developed and developing countries, who wish to introduce the practice of quality management by creative means. This paper extends knowledge on self-assessment (steps, difficulties, benefits, success factors and changes in management) to services in HEIs.

show abstract

Performance Measurement andBusiness Excellence: The Reinforcing Link for the Public Sector

Cited by 43 publications

References 9 publications

State of the art literature review on performance measurement

State of the art literature review on performance measurement

Integration of strategic management, process improvement and quantitative measurement for managing the competitiveness of software engineering organizations

Introducing management models in service organisations in developed and developing countries

Contact Info

Product

Resources

About