Performance Measurement and Management in the Public Sector: Some Lessons from Research Evidence

Gao, Jie

doi:10.1002/pad.1704

Cited by 65 publications

(83 citation statements)

References 65 publications

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“…In the same spirit, government performance is also a multidimensional construct (Andrews and Van de Walle ), which accordingly should be operationalized by multiple performance measures. Another limitation of the current literature is that the research has been carried out predominantly in the Western context, particularly in Anglo‐Saxon countries (Gerrish ), while our understanding of PM in other contexts is thin (Gao ). Despite the growing PM literature published in non‐English journals (e.g.…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Performance Management and Citizen Satisfaction With the Government: Evidence From Chinese Municipalities

2016

Public Administration

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Despite the fact that performance management has been ubiquitously adopted in the public sector across the world today, there is limited and inconclusive evidence that it improves citizen satisfaction with the government. In this article, we use survey data and multilevel modelling to analyse the effects of multiple performance management components on citizens' perceptions of government performance across 19 major cities in China. The results reveal that performance management does have a positive impact on citizen satisfaction. In addition, citizen participation, performance feedback and accountability, and information openness are positively associated with citizen satisfaction along various performance dimensions in different magnitudes. While we should take account of and mitigate its unintended consequences, our results suggest that it is still promising for public organizations to implement performance management.

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Section: Literature Review and Hypothesesmentioning

confidence: 99%

Performance Management and Citizen Satisfaction With the Government: Evidence From Chinese Municipalities

2016

Public Administration

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“…Most researchers pay too much attention to the dimensions of efficiency and economy to enhance the competitiveness of hotels or businesses, while few consider the public value (triple bottom line) in destination performance. We acknowledge that performance is hard to define in totality, and its measurement is a highly dynamic endeavor that involves constant change, uncertainty, ambiguity, and negotiation [77]. However, these difficulties should not hamper efforts to address this meaningful topic in tourist destination management.…”

Section: Discussionmentioning

confidence: 99%

Evaluating Tourist Destination Performance: Expanding the Sustainability Concept

Luo

2018

Sustainability

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Performance evaluations are a critical tool in promoting the sustainability of tourist destinations. The literature shows a lack of consensus on basic terminology and definitions of destination performance. While research focuses on business efficiency, areas such as development effectiveness, social equality, and environmental integrity are still not well understood, even though these are salient elements of sustainable development. This paper provides a framework for evaluating destination performance under the 4E rubric of economy, efficiency, effectiveness, and environmental quality, which reflects a more holistic and effective destination performance. The information entropy weight method and a multi-factor comprehensive evaluation model are developed and applied to an international destination, Zhangjiajie, China, which was selected as a case study to test the framework developed. Results show that the economy, efficiency, effectiveness, and environmental quality aspects should be considered when evaluating tourism development performance. The empirical analysis shows that based on these criteria, Zhangjiajie's destination performance improved measurably during the test period from 2005 to 2009. The results indicate that significant events, natural disasters, and financial crises influence performance most.

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“…In some cases, such reforms seem to have brought positive results (Dan and Pollitt 2015), in others the impact is not evident (Gao 2015) or ambiguous (Greiling 2006;Christensen and Laegreid 2015).…”

Section: Measuring Public Administration Performancementioning

confidence: 99%

Evaluating Performance of Government Inspection Bodies: A Possible Approach

Dobrolyubova¹

2017

NISPAcee Journal of Public Administration and Policy

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Ensuring the public safety and limiting administrative barriers have been the two core objectives of most reforms in the area of business inspections and regulatory enforcement for the past decade. However, measuring these eff orts has proved quite challenging both in OECD countries and in Russia. Lack of attention to the results achieved or misinterpretation of progress may aff ect the success of the reform eff orts.Th e objective of this paper is to develop a framework for defi ning and evaluating both the eff ectiveness and the effi ciency of regulatory enforcement and to apply this framework to several areas of inspection activities (such as occupational and food safety) in Russia. Th e proposed framework advances the existing international approaches to measuring the performance of government inspection bodies and accounts for perspectives of citizens, businesses and governments as crucial stakeholders of inspection reforms. Th e paper is based on both qualitative and quantitative methods (sociological surveys and statistical research).Th e results suggest that evaluating the performance of business inspections should include all aspects of minimizing risks and losses in the controlled area -from prevention of violations (reducing risks) to ensuring the reimbursement, should the risk event happen. Various levels of results, including fi nal outcomes (impact), intermediate outcomes and outputs, are needed as they allow for detecting important inconsistencies and gaps in the performance of government inspection bodies. Th e use of various sources of performance data, independent from inspection bodies, is critical for the successful implementation of the proposed framework.

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Performance Measurement and Management in the Public Sector: Some Lessons from Research Evidence

Cited by 65 publications

References 65 publications

Performance Management and Citizen Satisfaction With the Government: Evidence From Chinese Municipalities

Performance Management and Citizen Satisfaction With the Government: Evidence From Chinese Municipalities

Evaluating Tourist Destination Performance: Expanding the Sustainability Concept

Evaluating Performance of Government Inspection Bodies: A Possible Approach

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