Performance management in the public sector

Heath, Geoffery; Radcliffe, James; Wankhade, Paresh

doi:10.4324/9781315691374-23

Cited by 2 publications

(2 citation statements)

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“…Such a wide variety makes evaluating the performances of SoEs not an easy task (Kearney, 2018;Van Dooren, Bouckaert, & Halligan, 2017). Indeed, there are no one-fit-all evaluation models.…”

Section: Introductionmentioning

confidence: 99%

Evaluating the performance of local SoEs as output‐maximizing entities: The case of Friuli Venezia Giulia

Massarutto

Garlatti

Miani

et al. 2020

Ann Public Coop Econ

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Publicly owned private‐law organizations represent a sort of a hybrid between pure‐public and pure‐private management forms, and a rather successful one, at least if one considers the ongoing success that such organizations encounter in many European countries, especially at the local level. Economic theory has devoted scant attention to the reasons that may confer a competitive advantage to public enterprises, vis‐à‐vis both entirely privatized companies and traditional public bureaucracies. The paper develops a conceptual framework to systematically evaluate the performances of local SoEs in relation to their ability to achieve policy goals. By considering SoEs as output‐maximizing organizations rather than profit‐maximizing ones, the proposed approach entails an interactive dialogue between evaluators, policymakers and managers to deliver better evaluation outcomes. The methodology is applied to assess the performance of a sample of local SoEs owned by the Region Friuli Venezia Giulia in Italy in an effort to support policymakers in deciding whether to maintain its shareholding participations or divest them, that is, privatizing the public services involved.

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“…Such a wide variety makes evaluating the performances of SoEs not an easy task (Kearney, 2018;Van Dooren, Bouckaert, & Halligan, 2017). Indeed, there are no one-fit-all evaluation models.…”

Section: Introductionmentioning

confidence: 99%

Evaluating the performance of local SoEs as output‐maximizing entities: The case of Friuli Venezia Giulia

Massarutto

Garlatti

Miani

et al. 2020

Ann Public Coop Econ

View full text Add to dashboard Cite

show abstract

“…The Paramedic at Work skilfully explores a number of relevant theories that aim to make sense of the changes in paramedics' experiences of their role and the tactics deployed to manage the ambulance service. Paramedics are positioned as 'disruptive innovators' within the context of sociological writing on professionalisation, while the management and organisation control literature explain the reliance on metrics as tools for measurement and control within the ambulance service (see Heath et al, 2018). The dysfunction that metrics induce, while widely reported, is vividly documented here as we learn how performative methods used to meet key performance indicators (KPIs) result in a lack of time for in-service training, space for reflection and learning in the face of pressure to 'get back on the road', and the mistrust and suspicion that inevitably follows.…”

mentioning

confidence: 99%

Between Status and Stigma: Ethnographies of Emergency Medical Services

Brannan

2023

Work, Employment and Society

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Performance management in the public sector

Cited by 2 publications

References 0 publications

Evaluating the performance of local SoEs as output‐maximizing entities: The case of Friuli Venezia Giulia

Evaluating the performance of local SoEs as output‐maximizing entities: The case of Friuli Venezia Giulia

Between Status and Stigma: Ethnographies of Emergency Medical Services

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