Performance Indicators for Business Models

Abstract

Organizations need to evaluate new and existing business models to innovate their business logic and remain competitive. One way to carry out this evaluation is through business model performance indicators. Performance indicators for business models can support organizations in quantifying their business model objectives, monitoring business model performance during and after implementation, and benchmarking their business model against competitors. However, the current literature lacks a complete picture of performance indicators that can be used to evaluate business models and monitor their performance. Therefore, we conducted a semi-systematic literature review to analyze which performance indicators are referred to in the academic literature related to business models. We provide an overview of the current state of research on this topic and discuss possible directions for further research.

Methods that bridge business models and business processes: a synthesis of the literature

“…, 2016). After the implementation, the operation of the business model must be monitored and controlled to ensure the creation and preservation of competitive advantage (van de Ven et al. , 2022).…”

“…Subsequently, the business model is put into operation, which is enabled by executing processes and involves continuous monitoring and control for financial and operational performance and potential risks for timely adaptations (Globocnik et al, 2020;Wirtz et al, 2016). After the implementation, the operation of the business model must be monitored and controlled to ensure the creation and preservation of competitive advantage (van de Ven et al, 2022). As such, the business model can be modified to achieve continuous improvement through adjustments in the design (Wirtz, 2020).…”

“…Existing knowledge from the field of BPM can be used to develop KPIs to monitor the impact of process performance on a business model. This monitoring can support the identification of timely triggers to change and (re-)design business model elements, understanding the impact of business process execution on the business model and checking the alignment of business processes with respect to previously defined business model implementation goals (di Valentin et al, 2015;van de Ven et al, 2022).…”