“…Other researchers have tacitly assumed that SPC enhances process performance, and have focused on methodologies for implementing SPC (Chen, Yang, Lin, & Yeh, 2008) or for evaluating the effectiveness of SPC tools and techniques (Colledani & Tolio, 2009;Ou, Wu, & Tsung, 2012) without empirically measuring the operational performance or firm performance effects of SPC. Coleman, Arunakumar, Foldvary, and Feltham (2001) offer a structured implementation methodology for using SPC with selected metrics to improve performance in a variety of processes, and detail the results of applying their methodology in a single-site case study.…”