In this paper, a class of queueing models with impatient customers is considered. It deals with the probability characteristics of an individual customer in a non-stationary Markovian queue with impatient customers, the stationary analogue of which was studied previously as a successful approximation of a more general non-Markov model. A new mathematical model of the process is considered that describes the behavior of an individual requirement in the queue of requirements. This can be applied both in the stationary and non-stationary cases. Based on the proposed model, a methodology has been developed for calculating the system characteristics both in the case of the existence of a stationary solution and in the case of the existence of a periodic solution for the corresponding forward Kolmogorov system. Some numerical examples are provided to illustrate the effect of input parameters on the probability characteristics of the system.
IntroductionRecently, there has been an increasing interest in studying queueing systems when all the parameters are varying in time; see, for instance, [1]. This is due to the fact that these types of systems are more realistic and the periodic behavior of our daily live in different fields can be treated as well. Some of the examples are call centers, healthcare facilities, arrival and departure clearance for aircraft at airports, security checkpoints, automatic teller machines, multi-car dispatch of police and many others; see for instance [2][3][4] and references therein.Additionally, queueing models with impatient customers are the subject of research for many papers since they have many applications in telecommunication networks, inventory systems, and impatient