“…These service times include computation as well as access latencies associated with database access and network communications. Such assumptions are commonly used in analyzing cloud computing systems (Ali-Eldin et al, 2012a;Wang et al, 2008;Urgaonkar et al, 2008;Urgaonkar, Pacifici, Shenoy, Spreitzer, & Tantawi, 2005;Khazaei et al, 2012;Kikuchi & Matsumoto, 2011;Firdhous, Ghazali, & Hassan, 2011). We also assume a Poisson arrival for incoming jobs.…”