Perceptions of Students, Lecturers and Administrators of the Administration of the Executive Masters of Business Administration (EMBA) Programme at Africa University, Mutare, Zimbabwe

Abstract

The objective of this study was to assess the perception of the role of services departments i.e. Information and Communication Technologies (ICTs), library, registry and business office towards the EMBA program. Questionnaires were distributed to students, lecturers and administrators of the EMBA program. Record sampling and direct observations were other methods used to collect data. Responses from the questionnaires were entered into Statistical Package for Social Sciences (SPSS) for analysis. The analysis showed that there is need for improved quality of service in support departments to the EMBA program.