Perceptions of primary health care service users regarding dental team practices in Brazil

Baumgarten, Alexandre; Veiga, Rochelle Santos Da; Bulgarelli, Patricia Távora; Diesel, Vitor Motta; Bulgarelli, Alexandre Fávero

doi:10.1017/s1463423617000639

Cited by 5 publications

(4 citation statements)

References 18 publications

(3 reference statements)

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“…As the health sector uses patient‐centered care models, managers and health professionals must understand user satisfaction and how they affect their practices 1 . Identifying user satisfaction is essential to assess the quality of oral health services and dental treatment and health service users can point out the necessary improvements to the sector 2 …”

Section: Introductionmentioning

confidence: 99%

User satisfaction with Dental Specialty Centers in Brazil: Proposal of satisfaction index and associated factors

Silva

Martiniano

Cardoso

et al. 2021

Comm Dent Oral Epid

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Objectives To investigate the satisfaction of users of Dental Specialty Centers (CEO) in Brazil employing the Service Satisfaction Index (SSI) and identify associated factors. Methods This quantitative, evaluative, and cross‐sectional study used secondary data extracted from the Second External Evaluation of the Program for the Improvement of Access and Quality of Brazilian Dental Specialty Centers (PMAQ‐CEO) held in 2018 in 901 municipalities, accounting for 1097 CEO, of which 1042 were investigated. A total of 10391 users participated in the study. Considering user satisfaction as an aggregate variable, SSI was classified into two categories: Lower Satisfaction (SSI < 20) and Maximum Satisfaction (SSI = 20). Data were analyzed by descriptive and inferential statistics using the SPSS® software. The exploratory factor analysis verified the statistical correlations between attributes and SSI. Results The maximum satisfaction with the service was 21.1%; factors that expressed the most significant influence on SSI were waiting time (OR = 1.17; CI 95%: 1.05–1.31), feeling that CEO has good conditions of use (OR = 7.05; CI 95%: 5.15–9.65), not wishing to be assisted at another CEO (OR = 4.17; CI 95%: 3.12–5.57), not having treatment interrupted due to lack of material (OR = 2.05; CI 95%: 1.70–2.47), age up to 40 years of users (OR = 1.31; CI 95%: 1.18–1.46) and higher education (OR = 1.30; CI 95%: 1.14–1.49). Conclusions SSI appropriately described the user's satisfaction with the service. The maximum satisfaction with the service was influenced by age, education, waiting time, not having treatment interrupted, and considering CEO clean and hygienic environment.

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Section: Introductionmentioning

confidence: 99%

User satisfaction with Dental Specialty Centers in Brazil: Proposal of satisfaction index and associated factors

Silva

Martiniano

Cardoso

et al. 2021

Comm Dent Oral Epid

View full text Add to dashboard Cite

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“…In relation to health status (diabetes and hypertension), which maintained associated in multivariate analysis with higher overall scores of PHC attributes, it can be explained because there is a huge program in health services related to prevention and treatment of this chronic diseases and OHT are oriented to provide care to this population considering some oral health outcomes as risk factors for non-communicable diseases 24 . A study that evaluated the perceptions from 37,262 users of PHC in relation to oral health care and treatments provided in SUS services, with data from PMAQ, that included questions related to needs for self-care, dental assistance during the treatment, and opinion about treatment received, found a good and very good homogeneous perception across Brazil 25 .…”

Section: Variablesmentioning

confidence: 99%

Presence and extension of the attributes of primary health care in public dental services in Porto Alegre, Rio Grande do Sul State, Brazil

et al. 2020

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The objective was to compare the presence and extension of primary health care (PHC) in oral health services using the PHC attributes according to three different types of PHC organizational arrangements: Family Health Strategy (FHS), Community Health Service (CHS) and Traditional Primary Care (TPC). This is a cross-sectional study carried out between 2011-2013, following a cluster random sampling strategy. Adult users were interviewed from 15 health services of that 6 were managed by the CHS, 4 by the FHS and 5 by the TPC and which had the same oral health team for at least two years. The final sample was 407 users interviewed using the Primary Care Assessment Tool - Oral Health of Adults evaluation instrument and a sociodemographic questionnaire. PHC scores were calculated and transformed on a scale ranging from 0 to 10. For high scores, the cut-off point > 5.5 was used. Most of the interviewees were females, for the three types of services. The performance of CHS and FHS was higher than those of TPC in almost all attributes (p < 0.05). The extent of PHC attributes in services was poor (overall highest score was 5.75 in CHS). The CHS was the only service witch half of the users (83; 49.1%) rated oral health services as having a high overall score for PHC. It is concluded that there were differences among the organizational arrangements of PHC oral health services, however, there is much to be improved in the orientation of dental care services for PHC. More studies are necessary to evaluate the differences in PHC services considering oral health.

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“…Capacitações acerca do processo de trabalho devem ser rotina na Rede de Atenção à Saúde, visando modificar substancialmente o processo de trabalho, a partir da discussão perante a prática como fonte de reflexão, resolução de problemas e conhecimento (24).…”

Section: Resultsunclassified

Processo de trabalho de auxiliares em saúde bucal em um município cearense

Costa,

Vale,

Ferreira Júnior

2023

RFPP

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RESUMOO estudo desenvolveu uma investigação das percepções dos Auxiliares em Saúde Bucal (ASB) acerca do processo de trabalho na Rede de Atenção à Saúde. Trata-se de pesquisa qualitativa, exploratória e descritiva, com participação de ASB vinculados à atenção primária em saúde do município de Nova Russas-CE. O estudo foi realizado por meio de entrevista motivacional em grupo. Para se compreender toda a dimensão do objeto, optou-se por oficinas que aprofundassem no mundo dos significados das ações e relações humanas, ou seja, por meio da Educação Permanente. Como resultado, houve uma caracterização ampla do processo de trabalho em saúde desses ASB. A equipe de produção do cuidado em saúde bucal apresentou-se segregada em diversos relatos com relação aos demais profissionais que compõem o contexto da atenção primária em saúde. Não sendo apenas culpa dessa equipe, vislumbrase um futuro com maior integração entre as diversas áreas no planejamento e realização das ações de saúde no território, o que irá beneficiar diretamente os usuários do SUS.Palavras-chave: Saúde bucal; Educação em Saúde; Serviços de saúde bucal.

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Perceptions of primary health care service users regarding dental team practices in Brazil

Cited by 5 publications

References 18 publications

User satisfaction with Dental Specialty Centers in Brazil: Proposal of satisfaction index and associated factors

User satisfaction with Dental Specialty Centers in Brazil: Proposal of satisfaction index and associated factors

Presence and extension of the attributes of primary health care in public dental services in Porto Alegre, Rio Grande do Sul State, Brazil

Processo de trabalho de auxiliares em saúde bucal em um município cearense

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