Perceptions of North Carolina’s Medicaid Transformation: A Qualitative Study
Rachel P. Zimmer,
Amresh D. Hanchate,
Deepak Palakshappa
et al.
Abstract:Background In 2021, North Carolina switched 1.6 million beneficiaries from a fee-for-service Medicaid model to a managed care system. The state prepared beneficiaries with logistical planning and a communications plan. However, the rollout occurred during the COVID-19 pandemic, creating significant challenges. Little is known about how Medicaid Transformation impacted the experience of Medicaid enrollees. Methods We conducted four focus groups (N = 22) with Medicaid beneficiaries from January to March 2022 … Show more
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