Perception par les patients de l'information reçue lors d'un examen complémentaire

Florence, S.; Gambotti, Laëtitia; Montcel, Sophie Tezenas du; Straczek, Céline; Raphaël, M.; Cissé, A.L.; Renard, Raphaële; Trosini-Désert, V.; Leblond, Véronique; Astagneau, Pascal

doi:10.3917/spub.091.0037

Cited by 3 publications

(2 citation statements)

References 3 publications

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“…It should be recalled that the domain of information is the one where several studies describe patients' concerns. A French survey assessing patient satisfaction with regard to information received before or during a complementary medical examination notes that 20% of the participants had not received any specific medical or paramedical information before the examination and 4% had received no information at all [29]. In other countries, 20.4% of Germans; 23.4% of Swedes, 16.7% of Swiss, 28.7% of Britishs and 25.2% of Americans were dissatisfied with the information they had received [22].…”

Section: Discussionmentioning

confidence: 99%

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Mpinga¹,

Verloo²,

Chastonay

2013

TOPHJ

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Abstract:Background: The complex nature of the right to health requires multiple indicators to cover all facets. Patient satisfaction (PS) has been proposed as a possible indicator, but no survey has explored the implementation of this indicator and its utility in promoting the right to health.Objectives: The aim of the present work is to demonstrate the utility of PS as an indicator of the right to health. The objectives of the survey are to identify problems in different domains of the right to health, to analyse possible explanatory factors and to discuss the conditions of the use of PS as a reliable indicator.Method: A retrospective survey using a satisfaction questionnaire was administered to 5,521 hospitalised patients of a rehabilitation clinic in Switzerland between 1 January 2006 and 31 July 2010. A dissatisfaction rate of more than 10% was used as a cut-off point.Results: Some 2,788 patients returned the satisfaction questionnaire, representing 50.4% of the target population. Eightynine per cent of the patients expressed general satisfaction. The coordination between intervening healthcare workers (27.2%), the information received (21.5%), the quality of some delivered care (15.1%) and the accessibility to services such as transportation (15.1%) were identified as domains with problems in terms of the right to health and improvements were expected. Satisfaction rates were gender and age dependent as well as related to the length and number of stays within the clinic. Conclusion:PS is an interesting indicator of the right to health as a reliable process. It can be used to complement data provided by other more classical right to health indicators.

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Section: Discussionmentioning

confidence: 99%

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Mpinga¹,

Verloo²,

Chastonay

2013

TOPHJ

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“…Moreover, the quality of the information provided to patients is a major determinant of the satisfaction with their care [11]. However, many patients are provided limited information about their hospital care [12-14], and feel that more attention should be paid to nontechnical aspects of their care [15]. In one study [13], 20% of the patients who underwent diagnostic tests reported problems with communication of the test results.…”

Section: Introductionmentioning

confidence: 99%

Influence of Additional Post-Bronchoscopy Visit on Patient Satisfaction after Flexible Bronchoscopy

Ryu

Lee

Yim

et al. 2010

Korean J Intern Med

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Background/AimsMany patients undergoing a flexible bronchoscopy (FB) experience anxiety and discomfort during the procedure. We assessed whether an additional patient visit after a FB would improve patient satisfaction.MethodsThe study patients were randomly assigned to a control and post-visit groups. The physicians who were scheduled to perform the FB visited the study patients. The control group had one visit before the FB and the post-visit group had a before and after FB visit. The post-visit group received additional information and support during the second visit. Twenty-four hours after the FB, the participants completed questionnaires about discomfort and satisfaction with the procedure.ResultsThe control and post-visit groups included 151 and 153 patients, respectively. The post-visit group reported having more information after the FB than the control group. The additional post-bronchoscopy visit improved the general patient tolerability of the procedure. The willingness to return for another FB was not affected by the post-bronchoscopy patient visit.ConclusionsThe post-bronchoscopy visit improved patient satisfaction and general tolerability to the procedure. Subjective patient tolerability with the FB may be improved through a post-bronchoscopy visit by providing more information and emotional support to patients.

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The Influence of Patient-Centered Communication on Children’s Anxiety and Use of Anesthesia for MR

Castro

Ramos

Carvalho

2022

IJERPH

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Background: The aim of this study was to inspect the influence of patient-centered communication (PCC) with 4- to 10-year-old children on the use of anesthesia for magnetic resonance imaging exams (MRs). Methods: A total of thirty children received the PCC and pre-simulated the exam with an MR toy. Another 30 children received routine information about the MR and pre-simulated the exam with the toy. Anesthesia use in these two groups was additionally compared with a previously existing group of children (n = 30) who had received only routine information about the exam (CG). Children’s anxiety was assessed with a self-report question plus heartbeat frequency. Children’s satisfaction was assessed through several questions. The analyses were based on group comparisons and regression. Results: A total of two children (7%) in the PCC + simulation group used sedation compared with 14 (47%) in the simulation group and 21 (70%) in the CG. Differences between the PCC + simulation and the other two groups were significant (p < 0.001), although not between the simulation and the CG. The decrease in anxiety was significantly greater (self-reported p < 0.001; heart rate p < 0.05) and satisfaction was higher (p = 0.001) in the PCC + simulation, when compared with the simulation group. Reduced anxiety was associated with less anesthesia use (OR 1.39; CI 1.07–1.79; p = 0.013). Conclusions: PCC + simulation was more effective than simulation and routine practice in decreasing children’s anxiety, increasing satisfaction, and reducing the use of anesthesia for MRs.

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Perception par les patients de l'information reçue lors d'un examen complémentaire

Cited by 3 publications

References 3 publications

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Influence of Additional Post-Bronchoscopy Visit on Patient Satisfaction after Flexible Bronchoscopy

The Influence of Patient-Centered Communication on Children’s Anxiety and Use of Anesthesia for MR

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