Perception of spokespersons' performance and characteristics in crisis communication: Experience of the 2003 severe acute respiratory syndrome outbreak in Taiwan

Lyu, Shu Yu; Chen, Ruey‐Yu; Wang, Shih Fan Steve; Weng, Ya Ling; Peng, Eugene Yu Chang; Lee, Ming-Been

doi:10.1016/j.jfma.2012.12.005

Cited by 16 publications

(17 citation statements)

References 22 publications

(16 reference statements)

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“…Evaluating Crisis Communication Performance Spokespersons of health and medical institutions play an important role during a large-scale emerging infectious disease (Liu, Fowler, Roberts, Sayers, & Egnoto, 2017;Lyu et al, 2013;Son, Lee, Kim, Lee, & You, 2019). Lyu et al (2013) give the example of major flaws in Taiwanese spokespersons' performance during the 2013 SARS outbreak, where these spokespersons showed a poor understanding of media needs and the landscape.…”

Section: Domain Iii: Public Health Professionalsmentioning

confidence: 99%

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Jong

2020

Journal of Health Communication

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The primary objective of this paper is to propose a conceptual checklist to assess crisis communication efforts during pandemics and in their aftermath. No consolidated checklist exists for assessing the effectiveness of crisis communication at all levels during pandemics. A literature review was conducted, encompassing articles on crisis communication during SARS, swine flu, H1N1, ZIKA, Ebola, and/or COVID-19. Based on the review, a comprehensive checklist was developed to enable researchers and evaluators to assess and review all important aspects of crisis communication during pandemics. The final Assessment tool for Crisis Communication during Pandemics (ACCP) consists of 30 criteria. Further research is suggested to validate the checklist. The global COVID-19 pandemic is a crisis of unprecedented proportions. The crisis arrived in full view, yet it caught everyone off guard: politicians, hospital administrators, pundits, business owners, and the general population (Boin, Ekengren, & Rhinard, 2020). What distinguishes a pandemic from other crises are its characteristics as a "long wave event" (McInnes & Hornmoen, 2018). Where crises such as a major fire or airplane crash are over within a few hours or days, COVID-19 is, at the time of writing, an ongoing crisis that has generated widespread socioeconomic impact. Insight into how governments, citizens, businesses, and media have communicated during the pandemic may help to improve our learning from this crisis and support preparation for future pandemics. Countries on all continents have placed their citizens under various forms of lockdown during COVID-19, implementing measures from the obligation to wear face masks and maintain distance from others, to quarantines and school closures. Similar to earlier pandemics (Abraham, 2011), the initial need is for clear communication on what the public needs to do to reduce transmission as well as treatment advice. Everywhere, crisis communication is used as a public health intervention to inform and advise the public on necessary measures to minimize the impact of the COVID-19 pandemic. But as COVID-19 progresses around the world, communication efforts are also needed in terms of citizens' resilience, (national) public leadership, and in communicating with stakeholders whose businesses are closed or suffering from lockdown situations. At the same time, we have observed public leaders around the world who did not agree with the measures proposed by experts. US President Trump and Brazilian president Bolsonaro are examples of public leaders who consistently underplayed the messaging of experts with regard to social distancing and the wearing of face masks,

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Section: Domain Iii: Public Health Professionalsmentioning

confidence: 99%

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Jong

2020

Journal of Health Communication

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“…Honesty and transparency are the best policies in the crisis management [41]. As evidence indicates, openness and honesty can promote the ght against the pandemic, as observed in the case of SARS in 2003 in Hong Kong and Taiwan [42,43]. Moreover, the participants emphasized the importance of the authorities' honesty and expressed it as a requirement for public trust.…”

Section: Discussionmentioning

confidence: 95%

Citizens’ Expectations from Government in Response to COVID-19 Pandemic: A cross-sectional study in Iran

Zarei

Shahabi

Sadati

et al. 2020

Preprint

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Background: The government is the main body in charge of controlling epidemics; hence, expectations from government’s intention and capacity would affect citizens’ behavior and flexibility. Given the severity of COVID-19 pandemic and an urgent need for people's cooperation in the prevention and combat processes, understanding the public perspectives would be crucial and instructive. This study aimed to explore such perspectives towards the current pandemic among the Iranian. Indeed, we sought to provide a favorable platform for effective policies in the face of the COVID-19 pandemic by recognizing public expectations.Methods: This is a cross-sectional survey and text data were collected in three areas. We used an open-ended online questionnaire to investigate the common perspectives of the Iranian towards government’s response to COVID-19 pandemic. The participants were selected using snowball and convenient sampling techniques across the country. The collected data were analyzed and described using thematic content analysis. Results: In general, 2547 participants agreed to participate in this study and completed the online questionnaire. According to the findings, the Iranian exhibited several expectations regarding the government's response to COVID-19 pandemic, based on which three main themes were extracted: (1) health-related expectations, (2) policy-related expectations, and (3) mass media-related expectations. In this study, a majority of the participants highlighted the need to consider and follow-up the patients and their families, provide financial and hygiene support during the pandemic, apply strict restrictions, and have close monitoring and controlling procedures. Furthermore, they mentioned that authorities and news agencies should observe honesty and transparency principals.Conclusions: Our findings revealed that people expect the government and other responsible institutions to minimize the burden of this pandemic on them through adopting effective policies. The study findings could help policy-makers become aware of people's expectations and develop better strategies.

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“…Honesty and transparency are the best policies in the crisis management [43]. As evidence indicates, openness and honesty can promote the ght against the pandemic, as observed in the case of SARS in 2003 in Hong Kong and Taiwan [44,45]. Moreover, the participants emphasized the importance of the authorities' honesty and expressed it as a requirement for public trust.…”

Section: Discussionmentioning

confidence: 95%

Citizens’ Expectations from Government in Response to COVID-19 Pandemic: A Qualitative Study in Iran

Zarei

Shahabi

Sadati

et al. 2020

Preprint

View full text Add to dashboard Cite

Background: The government is the main body in charge of controlling epidemics; hence, expectations from government’s intention and capacity would affect citizens’ behavior and flexibility. Given the severity of COVID-19 pandemic and an urgent need for people's cooperation in the prevention and combat processes, understanding the public perspectives would be crucial and instructive. This study aimed to explore such perspectives towards the current pandemic among the Iranian. Indeed, we sought to provide a favorable platform for effective policies in the face of the COVID-19 pandemic by recognizing public expectations.Methods: This qualitative study used an open-ended online questionnaire to investigate the common perspectives of the Iranian towards government’s response to COVID-19 pandemic. The participants were selected using snowball and convenient sampling techniques across the country. The collected data were analyzed and described using thematic content analysis. Results: In general, 2547 participants agreed to participate in this study and completed the online questionnaire. According to the findings, the Iranian exhibited several expectations regarding the government's response to COVID-19 pandemic, based on which three main themes were extracted: (1) health-related expectations, (2) policy-related expectations, and (3) mass media-related expectations. In this study, a majority of the participants highlighted the need to consider and follow-up the patients and their families, provide financial and hygiene support during the pandemic, apply strict restrictions, and have close monitoring and controlling procedures. Furthermore, they mentioned that authorities and news agencies should observe honesty and transparency principals.Conclusions: Our findings revealed that people expect the government and other responsible institutions to minimize the burden of this pandemic on them through adopting effective policies. The study findings could help policy-makers become aware of people's expectations and develop better strategies.

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Perception of spokespersons' performance and characteristics in crisis communication: Experience of the 2003 severe acute respiratory syndrome outbreak in Taiwan

Abstract: Spokespersons of health and medical institutions play an important role in media relations during the crisis of a newly emerging infectious disease.

Cited by 16 publications

References 22 publications

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics

Citizens’ Expectations from Government in Response to COVID-19 Pandemic: A cross-sectional study in Iran

Citizens’ Expectations from Government in Response to COVID-19 Pandemic: A Qualitative Study in Iran

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