“…In recent years, the concept of smart cities has been extensively studied to address the development of methodologies based on the use of Information and Communication Technologies (ICT) to improve the citizens' quality of life in a sustainable development framework (Steenbruggen et al, 2015;Pan et al, 2013a;Bakci et al, 2012;Chourabi et al, 2012). However, it is common that citizens have a negative perception regarding the dynamics of the cities (Shittu et al, 2015;Enemark and Kneeshaw, 2013;Pressl and Köllinger, 2012). In this sense, Buscher et al (2014) mention that a constraint for the cities is related to the population growth because it raises the demands for efficient flows of people in an environment with limited physical infrastructure and requires for adequate management of systems to avoid congested and unpleasant situations for the users.…”