Perception, acceptance and willingness of older adults in Malaysia towards online shopping: a study using the UTAUT and IRT models

Consumers’ Resistance to Digital Innovations: A Systematic Review and Framework Development

“…The remaining 45% of the studies of the review utilised various other theories to discuss intentions to adopt or resist innovations. These theories include the diffusion of innovation (DOI) (Jahanmir and Lages, 2016), means-end approach (Kuisma et al, 2007), dual-factor perspective (Chouk and Mani, 2019), Foucauldian theory (Humphreys, 2006), activity theory (Sun, 2016) and generational cohort theory (Lissitsa and Kol, 2019).…”

“…Notably, most of the empirical studies evaluated the direct path, with only a limited number of studies (about 30%) considering the third variables in terms of moderating, mediating or controlling influences. Some key moderating influences considered by prior scholars include consumer innovativeness (Abbas et al, 2017), satisfaction with offline service (Chen et al, 2019), variety seeking (Kim et al, 2017), gender (Lian and Yen, 2014), experience (Matsuo et al, 2018), stickiness to cash payment (Sivathanu, 2019), attitude (Siyal et al, 2019), mobile shopping-service experience (Nel and Boshoff, 2019), voluntariness of use (Soh et al, 2020), task situations (Sun, 2016) and e-lifestyle (Yu et al, 2015).…”

“…Notably, other empirical studies have focussed on outcome variables, such as adoption, attitude, intention to use, late adoption and actual usage, revealing a continued adherence to a positivist agenda of acceptance (e.g. Lissitsa and Cohen, 2018; Patsiotis et al, 2013; Sun, 2016; Goyal et al, 2013). A few studies have also investigated resistance as an intervening variable driven by hypothesised antecedents and, in turn, driving intentions (e.g.…”

“…The reasons behind the choice of digital innovations to examine consumer resistance are: (a) These innovations are revolutionising the lives of individuals in many ways (Mani and Chouk, 2019), (b) digital products and services offer immense potential for innovations but at the same time are difficult to manage (Nylén and Holmström, 2015), (c) innovations in the field of digital technology have been agile, which has shortened the innovation life cycle of existing innovations and created confusion in the minds of consumers about the frequent changes that challenge their status quo (Laukkanen, 2016), and (d) digital innovations, such as information and communications technology (ICT) applications, have a short shelf life, which requires firms to ensure quick diffusion of their products by overcoming resistance (Sun, 2016). However, fast diffusion of these innovations may face impediments, such as the negative attitude and resistance of consumers, leading to delayed adoption or complete rejection.…”

Considerations on the Implications of the Internet of Things in Spanish Universities: The Usefulness Perceived by Professors

“…This construct has been related as an influential factor in the intention to use a certain technology [52][53][54]. In particular, facilitating conditions are defined as the "degree to which an individual believes that an organizational and technical infrastructure exists to support use of the system" [43].…”