Percepción de violencia física y factores asociados en profesionales y técnicos paramédicos en la atención prehospitalaria

Verbal abuse and mobbing in pre-hospital care services in Chile

“…Violence is “the deliberate use of physical strength or power, either as a threat or an action against oneself, another person, a group or a community, which causes or is very likely to cause harm, death, psychological damage, growth disorders and deprivation 1 ”. It is a public health issue which crosses every limit, regardless of race, age, socioeconomic status, education, creed or religion, sexual orientation or workplace, and is one of the top-ten causes of death and the fourth main cause of death in Chile 1 .…”

“…Violence is “the deliberate use of physical strength or power, either as a threat or an action against oneself, another person, a group or a community, which causes or is very likely to cause harm, death, psychological damage, growth disorders and deprivation 1 ”. It is a public health issue which crosses every limit, regardless of race, age, socioeconomic status, education, creed or religion, sexual orientation or workplace, and is one of the top-ten causes of death and the fourth main cause of death in Chile 1 . It is a complex problem with biological, psychic, social and environmental roots 2 which has reached epidemic levels, expanding towards several healthcare areas 1 , it is a complex and widespread phenomenon which affects the development of the communities, the quality of life and destroys the social tissue 3 .…”

“…It is a public health issue which crosses every limit, regardless of race, age, socioeconomic status, education, creed or religion, sexual orientation or workplace, and is one of the top-ten causes of death and the fourth main cause of death in Chile 1 . It is a complex problem with biological, psychic, social and environmental roots 2 which has reached epidemic levels, expanding towards several healthcare areas 1 , it is a complex and widespread phenomenon which affects the development of the communities, the quality of life and destroys the social tissue 3 . The broad range of moral codes in different countries makes violence one of the most delicate and hard-to-approach issues 4 .…”

“…For many years, the healthcare area was free of violence episodes, just like education and social service areas 1 . However, this phenomenon has increased in the healthcare area 7 .…”

“…An example of workplace violence is psychological violence, which is “the intentional use of power, including threats of physical force, against a person or group, which can result in physical, mental, spiritual, moral or social damage 1 , 3 , 10 ”. It also includes verbal abuse as a an action that humiliates, disrespects and belittles the dignity and the value of a person and mobbing, which is a “repetitive type of violence in the workplace that is systematically used by people, regardless of gender, against other people and for a long time with the intention of causing damage; consequences can be devastating for the victims, who may suffer a number of psychological disorders 11 - 12 ”.…”