Perceived value and its influence on satisfaction and loyalty in a coastal city: a study from Lima, Peru

Carvache‐Franco, Mauricio; Álvarez-Risco, Aldo; Carvache‐Franco, Orly; Carvache‐Franco, Wilmer; Estrada‐Merino, Alfredo; Villalobos-Alvarez, Diego

doi:10.1080/19407963.2021.1883634

Cited by 35 publications

(20 citation statements)

References 39 publications

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“…Hence, the present study found that the dimension of "emotional-functional value" was the most significant predictor of the general satisfaction of tourists in the destination. This result is consistent with the study carried out in the coastal city of Lima (Peru) by Carvache-Franco et al [41]. The study reveals how the dimensions of economicfunctional and emotional-social within the framework of perceived value are predictors of loyalty and satisfaction of tourists.…”

Section: Discussionsupporting

confidence: 92%

“…It had an immediate and positive relationship with the flow experience. On the opposite hand, Carvache-Franco et al [41] realized two dimensions within the perceived value: economic-functional and emotional-social. the two dimensions of perceived value are the predictors of tourist satisfaction and loyalty, with the economic-functional dimension being the foremost vital predictor of satisfaction.…”

Section: Dimensions Of Perceived Value In Coastal and Marine Tourismmentioning

confidence: 99%

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Perceived Value in Sustainable Coastal and Marine Destinations: A Study of Jacó in Costa Rica

et al. 2022

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Perceived value influences the future behavior of tourists in sustainable coastal destinations, and thus is crucial for the elaboration of development plans. This study aims to: (i) identify the dimensions of the perceived value of demand in a coastal and marine destination; (ii) determine the dimensions of the perceived value that predict the satisfaction of the demand of a coastal and marine destination; and (iii) establish the dimensions of perceived value that predict loyalty variables such as return, recommendation, and saying positive things about a coastal and marine destination. This research was carried out in Jacó, a sustainable tourist destination on the Pacific Ocean coast located in the Central American country of Costa Rica. The sample collection was carried out on-site in June 2021 during the COVID-19 pandemic. This quantitative study used a sample of 304 valid questionnaires. Factor analysis and the multiple regression method were performed for data analysis. The results show three dimensions in the perceived value, namely, the emotional and functional value, the social value, and the economic value. The emotional and functional dimension is the most important predictor of satisfaction and loyalty in variables such as return, recommendation, and saying positive things about a coastal and marine destination. The results can serve as a management guide for managers of coastal and marine destinations and as information for service providers to develop products according to demand.

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Section: Discussionsupporting

confidence: 92%

Section: Dimensions Of Perceived Value In Coastal and Marine Tourismmentioning

confidence: 99%

Perceived Value in Sustainable Coastal and Marine Destinations: A Study of Jacó in Costa Rica

et al. 2022

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“…Sustainability 2021, 13, 6447 2 of 16 One of the sectors more impacted by COVID-19 was tourism, which is usually highly in demand [24][25][26][27]. The negative impact of COVID-19 at the collective level was reported in companies [28] and finally in the global economy [29], and it has spawned alternative forms of labor survival such as entrepreneurship.…”

Section: Introductionmentioning

confidence: 99%

Factors Affecting Green Entrepreneurship Intentions in Business University Students in COVID-19 Pandemic Times: Case of Ecuador

et al. 2021

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This research assesses the influence of education development support, conceptual development support, and country support through entrepreneurial self-efficacy over green entrepreneurial intentions. A total of 532 business students in Ecuador participated in an online survey. Eight questions were focused on demographic information, and twenty-seven questions evaluated the green entrepreneurship intentions of students. An SEM-PLS technical analysis was used. The results showed that educational support for developing entrepreneurship (0.296), conceptual support for developing entrepreneurship (0.123), and country support for entrepreneurship (0.188) had a positive influence on entrepreneurial self-efficacy, and that entrepreneurial self-efficacy had a positive influence (0.855) on gren entrepreneurial intentions. The model explained 73.1% of the green entrepreneurial intentions. Outcomes of the bootstrapping test were used to evaluate if the path coefficients are significant. This study showed the impacts of education development support, conceptual development support, and country support on the entrepreneur’s ability to carry out green entrepreneurship were positive. This information can help universities develop strategic plans to achieve ecological ventures and ensure students have the necessary skills to do so on campus. The research findings also may be helpful for the governments in establishing new norms to promote entrepreneurship. The novelty is based on using the partial least square structural equation modeling (PLS-SEM) technique.

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“…In addition, several researchers have found a relationship between general satisfaction and satisfaction by attributes or aspects that provoke a return and recommendation of the site [55][56][57][58][59][60][61][62]. From the perspective of perceived value for Carvache-Franco et al [63], all dimensions positively influence satisfaction and loyalty. The economic-functional dimension is the one that most influences satisfaction, while the emotional-social dimension is the most influential on loyalty.…”

Section: Literature Reviewmentioning

confidence: 99%

Satisfaction Factors That Predict Loyalty in Ecotourism: A Study of Foreign Tourism in Costa Rica

Carvache‐Franco

Pérez-Orozco

et al. 2022

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Recently, foreign tourists have revealed a growing interest for natural environment enjoyment. This study aimed to: (a) identify the service satisfaction factors and (b) analyze the influence that satisfaction factors exert on the loyalty of ecotourists. The empirical analysis was carried out in Arenal National Park and Caño Negro Wildlife Refuge in Costa Rica, a country with international prominence in ecotourism due to the wealth of resources in its protected areas. A factorial analysis and the stepwise multiple regression method were performed for the data analysis of 246 surveys made in situ. Results show three satisfaction factors in ecotourism: “nature and culture”, “infrastructure”, and “service”, where “nature and culture” was the most influential predictor of tourists’ loyalty. The study also found a positive correlation between satisfaction and loyalty in ecotourism. This research will provide relevant insights to public institutions and private companies efficient planning and benefit the community and protected areas.

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Perceived value and its influence on satisfaction and loyalty in a coastal city: a study from Lima, Peru

Cited by 35 publications

References 39 publications

Perceived Value in Sustainable Coastal and Marine Destinations: A Study of Jacó in Costa Rica

Perceived Value in Sustainable Coastal and Marine Destinations: A Study of Jacó in Costa Rica

Factors Affecting Green Entrepreneurship Intentions in Business University Students in COVID-19 Pandemic Times: Case of Ecuador

Satisfaction Factors That Predict Loyalty in Ecotourism: A Study of Foreign Tourism in Costa Rica

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