Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance

Guchait, Priyanko; Paşamehmetoğlu, Ayşın; Dawson, Mary

doi:10.1016/j.ijhm.2014.04.009

Cited by 106 publications

(82 citation statements)

References 67 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The mediating role of psychological safety has been tested in several recent studies [58][59][60]. For example, Chughtai [59] collected data from full-time employees working in a large food company in Pakistan and revealed that psychological safety partially mediated the relationships between servant leadership and voice with negative feedback-seeking behavior.…”

Section: Serial Mediation and Chain Effectmentioning

confidence: 99%

Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model

2020

View full text Add to dashboard Cite

This study aims to examine the influence of constructive leadership practices on the service innovative behaviors of hotel employees by a serial mediation system that treats employee psychological safety and employee creativity as mediators. Empirical data were collected from full-time frontline hotel employees in Antalya, Turkey. By using both convenience and judgmental sampling methods, this study included 357 hotel employees. The results provide empirical evidence for all suggested hypothesized associations. In particular, the findings display that psychological safety and engagement in creative work tasks play intervening roles (in the form of a chain) in the indirect influence of constructive leadership on employee perceptions regarding their service innovative culture. The current work provides practical contributions for hotel industry professionals who are in the treatment of implementing psychological safety and employee creativity, in order to establish innovative service culture in the hotel setting. The paper is among the first studies to investigate a serial mediation model to analyze which constructive leadership practices influence their innovative service culture.

show abstract

Section: Serial Mediation and Chain Effectmentioning

confidence: 99%

Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model

2020

View full text Add to dashboard Cite

show abstract

“…It is of great importance that school principals consider teachers they work with as a valuable resource, support their development efforts, and prepare appropriate conditions for this to happen (Can, 2004). As a matter of fact, some studies reveal that management activities are the main factors that shape an employee's behavior (Guchiat, Paşamehmetoğlu & Dawson, 2014;Román Calderón, Battistelli & Odoardi, 2013). It is thereupon possible to say that teachers' perception that they are supported by the school principal will have many positive effects on them.…”

Section: Introductionmentioning

confidence: 99%

Investigation of The Relationship Between Perception of Supervisor Support, Perceived School Effectiveness, Work Engagement, Job Satisfaction and Organizational Cynic Attitude of Teachers

Gülbahar

2020

Participatory Educational Research

View full text Add to dashboard Cite

The main purpose of this quantitative relational research is to test the theoretical framework within the structural equation model that if the perceived supervisor support affects the perception of school effectiveness, engagement to work, job satisfaction, and organizational cynical attitude. The sub-purpose of the study is to examine the relationship between teachers' perceptions of these variables. Within the scope of the research, a structural equation model was established by using the AMOS-25 package program with the data collected from 438 teachers. Before constructing the structural equation model, confirmatory factor analysis was performed and the measurement models for the scales used were verified. Fit index values of the measurement models were found to be acceptable, therefore total score was taken for each scale. “Perceived supervisor support” was determined as independent variable and “perceived school effectiveness, engagement to work, job satisfaction and organizational cynical attitude” were determined as dependent variables and direct effect values of independent variable on dependent variables were examined. Before establishing the structural equation model, multiple normal distributions of the scales were examined and “maximum likelihood” was chosen as the parameter estimation method in order to ensure the normal distribution assumption. The established structural equation model is verified and it was concluded that perceived supervisor support significantly predicted school effectiveness perception, work engagement, job satisfaction and organizational cynical attitude. It was also found that there were negative levels of negative relationships between teachers' organizational cynical attitude and perceived supervisor support, school effectiveness perception, work engagement and job satisfaction.

show abstract

“…According to Guchait et al (2014), perceived supervisor support includes coaching, guiding each member with individual attention, helping subordinates to fulfil their job responsibilities, and evaluating performance. Eisenberger et al (2016) found a significant difference in their study from the studies concluded that supervisor support leads to positive organizational management results in doctrine.…”

Section: Supervisor Supportmentioning

confidence: 99%

The relationship between perceived manager support and work commitments of sports instructors

Malkoç¹,

Dal²

2020

Educ. Res. Rev.

View full text Add to dashboard Cite

The aim of this study is to investigate the perceived role of supervisor support in predicting the work engagement levels of instructors working in sports venues. Sample of this study consists of a total of 254 instructors, 88 males and 166 females, age ranged 22 to 63, and working in various sports venues. Personal information form, perceived supervisor support and work engagement scale applied to the individuals in the sample group. This study was designed based on the screening model. To compare variables in the data obtained from the questionnaires applied on trainers, percentage, frequency, correlation, regression, t-test and analysis of variance (ANOVA) were used. In accordance with the analysis result, supervisor support was found to be an effective factor on work engagement. The results of the research revealed that the perceived supervisor support decreased as the trainers' level of education increased. However, it has been found that female trainers benefit from supervisor support in the workplace more than men and focus more on their jobs.

show abstract

Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance

Cited by 106 publications

References 67 publications

Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model

Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model

Investigation of The Relationship Between Perception of Supervisor Support, Perceived School Effectiveness, Work Engagement, Job Satisfaction and Organizational Cynic Attitude of Teachers

The relationship between perceived manager support and work commitments of sports instructors

Contact Info

Product

Resources

About