Perceived organizational support and well‐being of tour guides: The mediating effects of quality of work life

Abstract

The reciprocity norm theory suggests that individuals develop a sense of obligation and indebtedness to reciprocate the favorable treatment they receive. Rooted in the notion of reciprocity norm, organizational support is regarded as essential for organizations to maintain long-term relationships with their employees. Despite an established academic discussion on organizational support and its outcomes in behavioral and applied psychology research, a comprehensive understanding of its role in enhancing employees' well-being is surprisingly limited in the field of tourism.Drawing on the organizational support theory and theoretical conceptualizations on well-being, the present study proposes a conceptual model linking perceived organizational support (POS) with quality of work life, life satisfaction, and burnout. Using data from 301 tour guides, the results show that POS enhances tour guides' quality of work life and reduces their levels of burnout. The findings also show that while POS does not have a direct effect on life satisfaction, this effect emerges mediated by the quality of work life. As predicted, quality of work life was found as a key antecedent of life satisfaction. The current study highlights the role of POS in enhancing the well-being of tour guides and shows how well-being at the workplace is associated with well-being in life.

Elevating Workplace Employee Wellbeing through Transformational Leadership and Organisational Support: Lessons from Tanzania's Higher Learning Institutions

“…Specifically, some studies have shown that POS significantly affects employee wellbeing (Roemer & Harris, 2018;Wattoo et al, 2018). Likewise, POS enhances employees' quality of work life and lessens burnout and stress (Altinoz, Cop, Cakiroglu, & Altinoz, 2016;Demirdelen Alrawadieh & Alrawadieh, 2022). This argument is in line with Aselage and Eisenberger (2003) findings that when employees are treated properly, their level of POS increases, improving their employee wellbeing.…”

“…Studies indicate that TRL significantly influences perceived organisational support (Stinglhamber, Marique, Caesens, Hanin, & De Zanet, 2015;Suifan et al, 2018). Similarly, POS significantly influences employee wellbeing (Demirdelen Alrawadieh & Alrawadieh, 2022;Roemer & Harris, 2018;Wattoo, Zhao, & Xi, 2018). So, the influence of transformational leadership on employee wellbeing is assumed to be mediated by POS.…”

How does supervisor developmental feedback make employees sense the meaning of work?

“…In the future, other researchers could use personality trait theory to consider the specific role of personality traits of supervisors or employees on employees' work meaningfulness. Moreover, psychological perceptions, for example, employees' sense of organizational support, equally contribute to positive work behavior and perceived work value (Alrawadieh and Alrawadieh 2022). Therefore, we encourage subsequent researchers to explore the complex mechanism of supervisor developmental feedback on employees' work meaningfulness from the perspective of other psychological perceptions systematically.…”

Networks perceptions and job satisfaction: the mediating role of perceived organizational support for women’s work contribution

“…Employees who perceive higher levels of organizational support report higher levels of job satisfaction and demonstrate higher levels of performance (Cullen et al, 2014). Several studies have investigated the relationship between POS with job satisfaction (Alrawadieh and Alrawadieh, 2022;Ayuningtias et al, 2019;Eisenberger et al, 1997;Kurtessis et al, 2017;Maan et al, 2020;Riggle et al, 2009;Rhoades and Eisenberger, 2002;Yakut and Erg€ un, 2022). These studies concluded that POS and job satisfaction are positively associated.…”

“…, 2014). Several studies have investigated the relationship between POS with job satisfaction (Alrawadieh and Alrawadieh, 2022; Ayuningtias et al. , 2019; Eisenberger et al.…”