2019
DOI: 10.3390/ijerph17010204
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Perceived Community Support, Users’ Interactions, and Value Co-Creation in Online Health Community: The Moderating Effect of Social Exclusion

Abstract: Online health communities (OHCs) face the same problem as other social media platforms in terms of decreasing activity and user attrition. Drawing upon organizational support theory, this study explores how perceived community support affects user interactions and value co-creation which in turn influence their continuous participation. OHCs act as both health knowledge-sharing platforms and important social media for patients, and thus, interpersonal interactions in OHCs are categorized into health-related an… Show more

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Cited by 45 publications
(45 citation statements)
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“…Recalling the important role of social support networks in online health communities, Yang, Zhong, Kumar, Chow and Ouyang (2018) proposed that in online health forums, both the provision and acceptance of social support by users greatly encourage continuous social support exchanges. Liu, Fan, Ji and Jiang (2019) proposed that community support has a positive effect on the interaction between health topics and general topics. Yang, Du, Wang and Wu (2019) proposed that the scale of social support networks and the activities of individual and group members within the network are positively correlated with the level of users participating in online health tasks, and the interactive relationship between social support networks, individual user activities, and user participation are complementary.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Recalling the important role of social support networks in online health communities, Yang, Zhong, Kumar, Chow and Ouyang (2018) proposed that in online health forums, both the provision and acceptance of social support by users greatly encourage continuous social support exchanges. Liu, Fan, Ji and Jiang (2019) proposed that community support has a positive effect on the interaction between health topics and general topics. Yang, Du, Wang and Wu (2019) proposed that the scale of social support networks and the activities of individual and group members within the network are positively correlated with the level of users participating in online health tasks, and the interactive relationship between social support networks, individual user activities, and user participation are complementary.…”
Section: Literature Reviewmentioning
confidence: 99%
“…68 Users' behaviours positively influence their perceived value. 56,65,[69][70][71][72][73] For example, users' engagement in VCs can improve their perception of value including expanded social relationships 69,73 and functional needs. 73 In VCs, community users can develop the perception of value through health/general topic interactions with other users.…”
Section: Patients' Perceived Valuementioning
confidence: 99%
“…73 In VCs, community users can develop the perception of value through health/general topic interactions with other users. [71][72][73] Besides, knowledge contributing behaviours can not only help other users to solve problems, but also are beneficial for contributors to perceive value including improved emotions and new close relationships. 56,70,72 Although social capital as environmental factors positively influence users' health outcomes, 13,28,29 few studies have explored how structural social capital influences patients' perceived value of OHCs.…”
Section: Patients' Perceived Valuementioning
confidence: 99%
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