People in Crisis

Hoff, Lee Ann; Brown, Lisa M.; Hoff, Miracle R.

doi:10.4324/9780203893234

Cited by 11 publications

(21 citation statements)

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“…For many healthcare workers, negative outcomes attributed to workplace violence include: physical injury, low morale; decreased productivity; increased job stress; increased absenteeism; family issues, such as marital problems; and a negative view of the work environment [23–25]. One negative outcome associated with workplace violence, turnover, is illustrated by the results from a survey of registered nurses conducted by the American Nurses Association.…”

Section: Course Contentmentioning

confidence: 99%

“…The psychological impact of workplace violence is not only an issue for the victim but also for any co-workers that witnessed the incident or for co-workers that hear about the incident after it happened [22,23, 25,27]. In some severe cases, a healthcare worker may go into crisis as the result of being a workplace violence victim or witness.…”

Section: Course Contentmentioning

confidence: 99%

“…In some severe cases, a healthcare worker may go into crisis as the result of being a workplace violence victim or witness. Crisis is defined as “an acute emotional upset; it is manifested in an inability to cope emotionally, cognitively, or behaviorally and to solve problems as usual” [23]. …”

Section: Course Contentmentioning

confidence: 99%

“…The effects of these outcomes can vary from short-term to long-term in nature and may require professional counseling to recover completely [23–25,27, 28]. …”

Section: Course Contentmentioning

confidence: 99%

“…Research demonstrates that patients perpetrate the majority of violence in the healthcare setting [21,23, 27]. Researchers use various methods of categorizing workplace violence risk factors.…”

Section: Course Contentmentioning

confidence: 99%

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Workplace violence prevention for nurses on-line course: Program development

Hartley

Ridenour

Craine

et al. 2015

WOR

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BACKGROUND Many entry-level and experienced healthcare professionals have not received training in workplace violence prevention strategies. OBJECTIVE This paper describes the development, content, and initial qualitative evaluation of an on-line course designed to give healthcare workers an opportunity to acquire free workplace violence prevention training while earning free continuing education units. METHODS A group of healthcare violence prevention researchers worked via email and face-to-face meetings to decide appropriate content for the course. Educational strategies used in the course include: text; video re-enactments of real-life workplace violence incidents; and videos of nurses discussing incidents of violence. Initial evaluation involved a focus group of nurses to discuss the course content and navigation. RESULTS The on-line course has thirteen units that take approximately 15 minutes each to complete. The focus group participants liked the “resume-where-you-left-off” technology that enables the user to complete any portion of the course, leave to do something, and return to the course where they left off. Participants viewed the “Nurses’ Voices” videos as relevant illustrations of violence that nurses face in their workplaces. CONCLUSIONS The focus group participants considered the course to be an effective learning tool for people new to the profession and for those with seniority.

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Section: Course Contentmentioning

confidence: 99%

Section: Course Contentmentioning

confidence: 99%

Section: Course Contentmentioning

confidence: 99%

“…The effects of these outcomes can vary from short-term to long-term in nature and may require professional counseling to recover completely [23–25,27, 28]. …”

Section: Course Contentmentioning

confidence: 99%

Section: Course Contentmentioning

confidence: 99%

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Workplace violence prevention for nurses on-line course: Program development

Hartley

Ridenour

Craine

et al. 2015

WOR

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Caught Between Expectations and the Practice Field

Vattø

Lien

DeMarinis

et al. 2019

Crisis

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Abstract. Background: Volunteer crisis line responders are a valuable resource for suicide prevention crisis lines worldwide. Aim: The aim of this study was to gain a deeper understanding of how volunteers operating a diaconal crisis line in Norway experienced challenges and how these challenges were met. Method: A qualitative, explorative study was conducted. A total of 27 volunteers were interviewed through four focus groups. The material was analyzed using systematic text condensation. Results: The greatest challenge to the volunteers was the perception of a gap between their expectations and the practice field. The experience of many volunteers was that the crisis line primarily served a broad ongoing support function for loneliness or mental illness concerns, rather than a suicide prevention crisis intervention function. Limitations: The focus group design may have made the participants more reluctant to share experiences representing alternative perspectives or personally sensitive information. Conclusion: The findings of this study suggest that a uniform response to callers using crisis lines as a source of ongoing support is warranted and should be implemented in volunteer training programs.

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Using social networks in school crisis management: evidence from middle school principals in Kuwait

Alanezi

2020

Education 3-13

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People in Crisis

Cited by 11 publications

References 0 publications

Workplace violence prevention for nurses on-line course: Program development

Workplace violence prevention for nurses on-line course: Program development

Caught Between Expectations and the Practice Field

Using social networks in school crisis management: evidence from middle school principals in Kuwait

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