Peningkatan Kepuasan Konsumen dengan Model SERVQUAL

Simarmata, Hengki Mangiring Parulian; Simarmata, Poltak Pardamean

doi:10.55606/cemerlang.v2i3.222

Cited by 5 publications

(7 citation statements)

References 5 publications

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“…Tentu dengan hadirnya ekonomi digital akan membawa dampak berkelanjutan bagi sistem perekonomian di suatu negara baik secara mikro maupun makro. Selain itu, menurut Simarmata et al, (2020) bahwa ekonomi digital tidak terlepas dari fleksibilitas untuk dapat memasuki suatu pasar tanpa adanya investor dalam sistem perekonomiannya. Hal ini menjadikan bukti bahwa ekonomi digital secara luas terbuka dan dapat menjadi sumber potensi utama sebuah negara.…”

Section: Pendahuluanunclassified

Transformasi Ekonomi Digital Indonesia Dalam Mewujudkan Indonesia Emas 2045: Pemikiran Prof. Nurcholish Madjid

Ramadhan

2024

JIEI

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Digital economic transformation is one of the agendas in the 2025-2045 National Long-Term Development Plan (RPJPN) or what is known as Golden Indonesia 2045. In an effort to realize a Golden Indonesia 2045, Indonesia must create smart leadership by implementing Islam, Indonesianism, and Modernity as planned by Nurcholish Madjid. The aim of this research is to explain and analyze the digital economic transformation in smart leadership to realize Golden Indonesia 2045 in Nurcholish Madjid's thinking. The research method used is a qualitative method with an analytical-descriptive research type. The results of this research are that the digital economic transformation carried out by Indonesia is a form of modernization, not a form of Westernization, but rather an openness in applying positive values for world progress in accordance with Nurcholish Madjid's thoughts. Islam, Indonesianness, and Modernity proclaimed by Nurcholish Madjid is proof that the digital economic transformation is a form of rationalization regarding Islamic principles and teachings that are open to reason and science. This is in accordance with smart leadership which includes social leaders, digital leaders, freshmen leaders, and technological leaders, that Nurcholish Madjid is open to the values of universality and knowledge. In digital economic transformation too, Nurcholish Madjid said that the Muslim Society must be optimistic and open to becoming a Modern Moslem Society to realize a Golden Indonesia 2045.

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Section: Pendahuluanunclassified

Transformasi Ekonomi Digital Indonesia Dalam Mewujudkan Indonesia Emas 2045: Pemikiran Prof. Nurcholish Madjid

Ramadhan

2024

JIEI

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“…Untuk bisa memanfaatkan teknologi yang ada, perusahaan harus juga memahami bagaimana perkembangan teknologi komunikasi yang terus mengalami evolusi dari waktu ke waktu (Bisen dan Priya, 2009). Penggunaan teknologi di bidang komunikasi pada dasarnya dapat mengatasi berbagai masalah mendasar, seperti akurasi, biaya, kecepatan, kualitas, dan juga kuantitas komunikasi dalam operasional bisnis yang luas (Simarmata, 2022).…”

Section: Komunikasi Bisnis Digitalunclassified

“…Proses komunikasi bisnis digital memerlukan perencanaan, pengorganisasian, dan revisi pesan bisnis (Halim, 2021). Pada proses perencanaan, tahapan utama yang ada di dalamnya antara lain adalah penentuan tujuan, analisis audiens, penentuan ide pokok, serta seleksi saluran dan media (Simarmata, 2022). Tujuan komunikasi bisnis digital dapat dibagi ke dalam tiga tujuan, yaitu memberi informasi, membujuk, dan melakukan kolaborasi.…”

Section: Komunikasi Bisnis Digitalunclassified

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Analisis Penggunaan Teknologi Informasi Dalam Meningkatkan Pelayanan Publik Pt Pos Indonesia

Samma,

Boer

2023

An-Nida

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Analyze the use of information technology in improving the public service of PT Pos Indonesia in the border area of Nunukan Regency, North Kalimantan. This study used descriptive qualitative method. The research focuses include transparency, participation, and efficiency. Data collection techniques were carried out by interviews and documentation. Data analysis techniques were carried out by means of data reduction, data presentation, and drawing conclusions. The results of the study show that the use of information technology in improving the public service of PT Pos Indonesia in the border area of Nunukan Regency, North Kalimantan, is carried out in three main steps, namely transparency, participation and efficiency. The transparency process carried out by PT Pos Indonesia in the border area of Nunukan Regency to improve public services is by making Standard Operating Procedures (SOPs), creating information about how to use the application, and highlighting three main characteristics in services, namely easy access, authentic evidence. , and the principle of honesty. The participatory process carried out by PT Pos Indonesia in the border area of Nunukan Regency to improve public services is to create a complaint service and provide responses to any input provided. The efficiency process carried out by PT Pos Indonesia in the border area of Nunukan Regency is carried out in several steps, namely by updating the application and secondly by minimizing errors in the service process. This process has been able to improve public services, because it can be proven by the number of Pospay application users up to 79 partners and Pos Remittance totaling 15 partners with details of 7 money order partners and 8 money order partners.

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“…Dari pengertian minat dan technopreneurship maka dapat ditarik kesimpulan bahwa minat technopreneurship adalah rasa suka atau ketertarikan pada kewirausahaan atau proses bisnis berbasis teknologi. Sama dengan pengertian menurut Hoque et al (2017 : 4) Adapun indikator untuk mengetahui tingkat literasi digital menurut Bawden dalam (Simarmata et al, 2021) adalah kemampuan dasar literasi, latar belakang pengetahuan, keterampilan di bidang TIK, perspektif berpikir dan sikap.…”

Section: Minat Technopreneurshipunclassified

Pengaruh Literasi Digital Dan Konformitas Terhadap Minat Technopreneurship Mahasiswa

2023

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This study addresses students' limited interest in technopreneurship and examines the impact of Digital Literacy and Conformity on Technopreneurship Interest. Using a quantitative survey approach with an explanatory design, the research involves 104 Economics Education students from Universitas Siliwangi (2019 cohort). Employing saturated sampling, data collection utilizes questionnaires and analysis includes multiple linear regression with t-test and F-test. Findings reveal high levels of Technopreneurship Interest (7.996), Digital Literacy (7.681), and Conformity (5.543). Digital Literacy significantly positively influences Technopreneurship Interest (p < 0.05), as does Conformity (p < 0.05). Simultaneously, Digital Literacy and Conformity collectively impact students' Technopreneurship Interest significantly (p < 0.05, coefficient of determination 60.9%). These outcomes emphasize the influential role of Digital Literacy and Conformity in shaping students' interest in technopreneurship.

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Peningkatan Kepuasan Konsumen dengan Model SERVQUAL

Cited by 5 publications

References 5 publications

Transformasi Ekonomi Digital Indonesia Dalam Mewujudkan Indonesia Emas 2045: Pemikiran Prof. Nurcholish Madjid

Transformasi Ekonomi Digital Indonesia Dalam Mewujudkan Indonesia Emas 2045: Pemikiran Prof. Nurcholish Madjid

Analisis Penggunaan Teknologi Informasi Dalam Meningkatkan Pelayanan Publik Pt Pos Indonesia

Pengaruh Literasi Digital Dan Konformitas Terhadap Minat Technopreneurship Mahasiswa

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