Pengujian Usability untuk Mengetahui Kepuasan Pengguna pada Website Perpustakaan Institut Teknologi Telkom Purwokerto

Pradhana, Jahfal Rizqi Putra; Rikhanah, Metha Khafifah Isty; Injiyani, Renna Nur; Ardiansah, Wildan Hanif; Saputra, Zanuar Rahmat; Adhinata, Faisal Dharma; Rakhmadani, Diovianto Putra

doi:10.33365/jictee.v2i1.1038

Cited by 3 publications

(5 citation statements)

References 9 publications

(13 reference statements)

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“…Nielsen in his article entitled "Introduction to Usability" explains that the process of identifying usability problems on a website or application can involve only 5 users as testers/respondents. Therefore, the first stage of testing was carried out in sessions involving 38 respondents who filled out the same form in each session [11]. This questionnaire will be used to measure the Satisfaction aspect.…”

Section: Research Stagesmentioning

confidence: 99%

Usability Evaluation of Satusehat Application Using Usability Testing Method

Rizki Saputra,

Kumaladewi

2023

jupel

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SatuSehat is an application created and developed by the government of the Republic of Indonesia with the aim of controlling and tracking the spread of Coronavirus Disease (Covid-19). SatuSehat application has a main feature, namely location tracking, which requires community participation as users to report each other's locations when they travel. This aims to track the location and history of contact with people with Covid-19. However, in its use and implementation, users face various problems such as slow and difficult to understand application responses, unclear information, and frequent application problems that suddenly close. This research was conducted to evaluate the usability value of the SatuSehat application. The research method used was the SUS method by giving a questionnaire consisting of 10 questions related to the SatuSehat application to 38 respondents in the initial study. Based on this research, 7 improvement recommendations were obtained which were then implemented in the SatuSehat application. The final result shows an average value of 61.7 (Grade D). After calculating the usability value of each respondent, the final result is 61.7 (Grade D).

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Section: Research Stagesmentioning

confidence: 99%

Usability Evaluation of Satusehat Application Using Usability Testing Method

Rizki Saputra,

Kumaladewi

2023

jupel

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“…Pemahaman kemudahan yang dirasakan dapat menyelesaikan kewajiban dari pekerjaan saat menggunakan aplikasi (Fahmie et al, 2018). Penelitian yang dilakukan oleh Pradhana et al, (2021) mendefinisikan Learnability sebagai aspek terkait dengan kemudahan pengguna dalam menyelesaikan permasalahan dari website yang dihadapi, dengan tujuan akhirnya agar website dapat mudah dimengerti. Flexibility adalah penggunaan sistem informasi yang fleksibel terhadap pemakai dalam menggunakan aplikasi untuk melakukan pergantian informasi.…”

Section: Model Usabilityunclassified

“…Dukungan yang diberikan oleh sistem informasi dapat diketahui apakah efektifitas yang diberikan oleh sistem sesuai dengan hasil yang diharapkan. Menurut (Pradhana et al, 2021) mendefinisikan bahwa efektivitas bertujuan untuk mengukur efektivitas pada suatu sistem informasi agar terwujudnya keberhasilan dalam ketercapaian tujuan pada para pengguna aplikasi. Attitude berkaitan pada sikap pengguna dalam menggunakan sistem informasi (Fahmie et al, 2018).…”

Section: Model Usabilityunclassified

“…Penggunaan E-Government dapat diukur berdasarkan aspek usability-nya. usability memiliki variabel yaitu Learnability, flexibility, effectiveness, dan attitude pada penerapan sebuah sistem aplikasi (Pradhana et al, 2021).…”

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“…Berbeda dari penelitian padaPradhana et al (2021),Satria dan Prasetio (2021), serta Fahmie et al (2018) yang menyatakan bahwa efektivitas memiliki pengaruh terhadap kepuasan tidak dapat diterapkan dalam pengguna sistem informasi DIKUPASI karena terdapat perbedaan dalam penggunaanya. Sehingga pada penelitian ini, penerapan aspek kepuasan (satisfaction) tidak memerlukan aspek effectiveness bagi pengguna sistem informasi DIKUPASI.…”

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Analisa Kinerja Individu Berdasarkan Kepuasan Penggunaan E-Government di Indonesia (Studi Kasus DIKUPASI Diskopukmperindag Kota Mojokerto)

Abdullah,

Hafidz,

Supriyanto

et al. 2023

JSinbis

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This study aims to determine the perceived usefulness of users of the DIKUPASI application at Diskopukmperindag in Mojokerto City by using the Usability model approach with 4 variables, namely Learnability, Flexibility, Effectiveness, and Attitude, and to analyze this usefulness on application user satisfaction and performance improvement. DIKUPASI is an institutional application that functions to monitor and update data on UKM in Mojokerto City. The research was conducted on surveyors in the City of Mojokerto using a sampling technique of 42 surveyors spread across the City of Mojokerto. The collection of research data was carried out by distributing questionnaires. Data processing is done with the SmartPLS application. The data processing that has been done shows that there are 2 hypotheses H4 and H5 obtained from the Usability model which have a significant and positive influence. Based on the results of hypothesis testing, the perception of satisfaction with the DIKUPASI application is positively and significantly influenced by user attitudes. Perceived performance improvement for DIKUPASI application users is significantly influenced positively by user satisfaction. Participation in research on the Department of Cooperatives, Small and Medium Enterprises, Industry and Trade in Mojokerto City which adopted the DIKUPASI application is necessary to pay attention to the perceptions of user attitudes so that users feel satisfied in using the application and can improve user performance. The perception of satisfaction can be created through encouragement of surveyors' willingness and how the DIKUPASI application has benefits that can help surveyors' work.

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