Pengaruh Tingkat Kualitas Pelayanan Oleh Petugas Dalam Transportasi Umum Transjakarta
Meliana Dwi Ayuningtias,
Rizky Ramadhani Putri,
Siti Sahara
Abstract:This study aims to find out the dimensions of service quality provided by the parties and Transjakarta Busway officers, as well as to get to know more deeply the level of user satisfaction with the services provided and by applying land transportation as research material that raises one type of land transportation, namely Transjakarta which is found in areas that focus on DKI Jakarta. This study applied a data collection method in the form of structured interviews with personal questionnaires to collect data … Show more
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