Pengaruh Profesionalisme Aparatur Terhadap Kualitas Pelayanan Publik Bidang Administrasi Pemerintahan

Abstract

The purpose of this study was to determine the extent of the influence of professionalism of the apparatus on the quality of public services in the field of government administration at the Kairatu subdistrict office, West Seram district (Studies on the Waimital Village Community, Kairatu district). The method used in this research is descriptive method with a quantitative approach. The population of this research is 40 people. The results show that after identifying the research variables, it is known that the distribution of respondents' answers to all independent variables is quite varied, but on average they are in the good category. Meanwhile, the condition of public service quality that was perceived by respondents (service users / customers) was also in the good category, but training was not satisfactory. Partially, aspects of the professionalism of urban village officials have a positive and significant influence and have a contributive relationship to the quality of public services.

The Effect of the Professionality of the State Civil Apparatus on the Achievement of Strategic Objectives

“…Then in relation to the performance of government agencies, the research conducted (Bebbington & Unerman, 2018) resulted in the conclusion that professionalism has an influence on the performance of government agencies. However, the results of the three studies contradict research (Amin, 2020) which states that the level of education and educational background of the Government Internal Supervisory Apparatus (which is also part of the State Civil Apparatus) has no effect on the performance of the institution.…”

Work Professionalism toward Improving Administrative Governance of the Jauh Pandang Village Government, Pitumpanua District, Wajo Regency

“…Views, attitudes, organizational ideals, and public opinion regarding the work of bureaucratic officials are examples of external variables that influence social norms and cultural systems. (Amin, 2020).…”

Student Satisfaction with Online-Based Libraries Using Structural Equation Modelling

“…As for determining the number of samples (n) used is referring to using the Bernoulli formula, which is stated in the formula as of correct questionnaires p = 50% (0.5), while the proportion of incorrect questionnaires q = 50% (0.5) [12]. Based on the Bernoulli formula above, the results of sample calculations that will be used by researchers are as follows:…”

“…From the analysis of respondents' responses, they can find out a descriptive description of the responses given by respondents to the questions given or questionnaires and an overview of the services provided by the online library through each indicator of each research variable that has been used. By knowing the average value of the interval calculation, it can facilitate the assessment [12]. The following is an interval search formula according to: P = .…”