Pengaruh Kualitas Website Lembaga Penerbangan Dan Antariksa Nasional Terhadap Kepuasan Pengguna Dengan Metode Webqual

Abstract

In early 2020, LAPAN launched the latest version of the website with updated look and features. The problem is that the quality of the LAPAN website has not been able to satisfy users. This study aims to determine the effect of the LAPAN website on user satisfaction with the WebQual method. Respondents are LAPAN employees at the LAPAN Work Unit who have used or interacted with the LAPAN website. The number of samples taken 193 respondents by purposive sampling based on the Slovin formula. The validity and reliability test results of the research instruments are valid and reliable because they meet the requirements. The results are (1) the multiple regression equation model to user satisfaction is Y = 0.305 + 0.067 Usability + 0.016 Information Quality + 0.037 Service Interaction Quality; (2) the Usability, Information Quality, and Service Interaction Quality variables have a positive and significant effect on LAPAN website user satisfaction; (3) the Usability variable and Service Interaction Quality variable have positive and partially significant effect on LAPAN website user satisfaction, while the Information Quality variable has no positive and significant effect on LAPAN website user satisfaction; and (4) Usability, Information Quality and Service Interaction Quality variables contributed 58.4% to LAPAN website user satisfaction, while the remaining 41.6% was influenced by other independent variables.

Determinan Karakteristik Konten dan Pengaruhnya terhadap Penerimaan Pengguna pada Aplikasi Travelation

“…Dalam kasus ini, PT Angkasa Pura 2 menawarkan aplikasi Travelation sebagai aplikasi yang memiliki kemampuan lebih baik, lebih cepat, lebih nyaman, lebih efektif dan layanan atau produk yang lebih disesuaikan. Dalam konteks masyarakat Indonesia, seperti dikemukakan (Prihanto et al, 2020), kualitas situs berbasis web/ website umumnya belum dapat memuaskan pengguna, tetapi dapat diterima masyarakat.…”