Abstract:This study aims to determine the effect of service quality on competitive advantage at Champion Café Medan. The method used is descriptive quantitative. The data collection technique used a questionnaire and the sampling technique used was random sampling. The sample in this study were 99 respondents or customers of Champion Café Medan. The analysis technique uses multiple regression. The results of this study indicate that (1) there is a positive and significant relationship between tangibles and competitive … Show more
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