Pengaruh Kualitas Pelayanan Perbankan Syariah Terhadap Kepuasaan Nasabah

Abstract

<jats:p>&lt;p&gt;The research aims to; analyze whether the variable partial effect of service quality on customer satisfaction on Islamic Banking in Malang, determine and analyze whether the variable service quality simultaneously influence on customer satisfaction on Islamic Banking in Malang, knowing which variables among the service variable most dominant influence on on customer satisfaction on Islamic Banking in Malang. Analysis of the data in this study using multiple linear regression test subsequently used the F test, T and dominant to see the effect of each.&lt;/p&gt;&lt;p&gt;The research result indicate that the value of F-test (3.722)&amp;gt; F table (2.437) this indicates that variable tangibles, reliability, responsiveness, assurance, and empathy simultaneously (together) effect on customer satisfaction. While the partial test for tangibles variable (X1) where t test (1232)&amp;gt; t table (2,571) this indicates that tangibles no effect on customer sataisfaction. For reliability (X2), t test (3428)&amp;gt; t table (2571), that effect the reliability of customer satisfaction. For variable responsiveness (X3), t test (-.390)&amp;gt; t table (2,571) responsiveness no effect on customer satisfaction. To guarantee (X4), t test (0.549)&amp;gt; t table (2,571), variable warranty does not effect the customer satisfaction. For variable empathy (X5) regression coefficient of -0103, the t test (-0667)&amp;gt; t table (2,571) and a variable empathy has no effect on customer satisfaction. While the dominant variable in yhe quality of services that effect customer satisfaction in the city of Malang Islamic Banking is variable Assurance (X$) with a contribution of 51%.&lt;/p&gt;</jats:p>

Strategy for Developing the Concept of Halal Beach Tourism in Gunung Kidul Regency, Yogyakarta

“…(GMTI, 2016). The concept of halal beach tourism is more emphasized on Islamic principles where tourists who come to their destination must wear Islamic rules, such as how to dress while swimming, distinguish men and women, are not allowed to bring food and drinks prohibited by religion and others (Mukaffi et al, 2020).…”

“…The supporting facilities are frequently not available. There are still many inadequacies, such as poor conditions prayer rooms, toilets, clean water, lack of environmental cleanliness, and the absence of sharia lodging (Mukaffi et al, 2020).…”

Peranan Perbankan Syariah Terhadap Pengembangan Modal Usaha Mikro, Kecil dan Menengah (UMKM)

“…Kualitas pelayanan merupakan salah satu faktor penting bagi keberhasilan bank sebagai perusahaan jasa saat ini. Mukaffi, dkk dalam penelitiannya menunjukkan bahwa Kualitas pelayanan merupakan faktor dominan bagi keberhasilan bank sebagai perusahaan jasa saat ini (Mukaffi, Pratomo, and Choiruddin 2016). Karena dewasa ini masalah kepuasan dan loyalitas nasabah melalui kualitas pelayanan terbaik telah menjadi komitmen bagi perbankan dalam menjalankan roda bisnisnya.…”

“…Hal ini dapat dilihat dari sebagian besar responden yang menyatakan ketidaksetujuannya, artinya pelayanan yang diberikan Bank Syariah Mandiri KCP Bantul belum sesuai dengan harapan nasabah. Temuan ini tidak selaras dengan hasil penelitian yang dilakukan oleh Mukaffi dkk yang menyimpulkan bahwa variabel pelayanan merupakan faktor yang dominan terhadap kepuasan customer (Mukaffi et al 2016).…”

The Effect of the Implementation of BNI SONIC (Self Service Opening Account) on Improving the Quality of Customer Service at BNI in Bali

“…Customer satisfaction is a person's feelings of pleasure or disappointment arising from comparing the perceived performance of the product to their expectations (Mukaffi et al, 2016;Nurdin et al, 2020). To increase customer confidence in the ability of a technology service provider, satisfaction and customer are the core factors considered in the existing historical loyalty (Yuliani & Rahyuda, 2021).…”